Larissa Winter
Kingsford,NSW
Summary
Organized and dedicated Customer Service Representative with proven track record of providing exceptional customer service for over 10 years in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. I would love the opportunity to prove myself as a highly effective member of your team.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Holistic Health Coach
Wynter Wellness
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs
- Monitored health trends and data to identify health concerns and develop related health education initiatives
- Established and maintained partnerships with community organizations to promote health education programs
- Strived to eliminate high-risk behaviour through education, diet, exercise, stress reduction and clean living for clients
- Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans
- Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan
- Developed and implemented health education programs to help individuals and communities improve health and well-being
Animal Centre Volunteer
SPCA Taupo
01.2015
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Minimized animal injury risk by monitoring behaviours and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Cared for over 50 animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime
Holiday Home Cleaner
Self Employed
05.2023 - 10.2023
- Determined objectives, set priorities and established and met target dates.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Negotiated fees and contracts to reach mutually beneficial agreements with clients
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Marketing Assistant
Taupo Debretts Spa Resort
06.2022 - 10.2023
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Tracked key metrics and developed spreadsheets and data models.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Contributed to mock-ups, email campaigns, and social media content.
Barista
Taupo Debretts Spa Resort
05.2022 - 10.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Receptionist Administrator
Taupo Debretts Spa Resort
07.2013 - 10.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handling senior admin duties and training new staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Improved organization of files and records by instituting new system that saved time and minimized errors
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Mentored and supported staff in identifying and implementing procedures and practices to protect safety and security of workers.
- Created safe work environment by complying with safety, health and security requirements.
- Supported interaction with local emergency response agencies and responders to coordinate work site security requirements.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Tauhara High School
2016
Level 1 - Health Coaching
Integrative Health Practitioner Institute
09.2022
Skills
- Active Listening
- Dependable and Responsible
- Conflict Resolution
- Flexible and Adaptable
- Creative Problem-Solving
- Interpersonal Communication
- Bookkeeping
- Customer Relations
- Self-Directed
- Networking
- Online Marketing
Certification
- St Johns First aid Certificate, 2023
- CACTUS programme certificate
- New Zealand Police Full drivers licence & Advanced Driving Skills Certificate
- Introduction to Health and Safety Management 2.1 Certificate
- Integrative Health Practitioner Holistic Health Coach
Timeline
Holiday Home Cleaner
Self Employed
05.2023 - 10.2023
Marketing Assistant
Taupo Debretts Spa Resort
06.2022 - 10.2023
Barista
Taupo Debretts Spa Resort
05.2022 - 10.2023
Animal Centre Volunteer
SPCA Taupo
01.2015
Receptionist Administrator
Taupo Debretts Spa Resort
07.2013 - 10.2023
High School Diploma -
Tauhara High School
Level 1 - Health Coaching
Integrative Health Practitioner Institute
- St Johns First aid Certificate, 2023
- CACTUS programme certificate
- New Zealand Police Full drivers licence & Advanced Driving Skills Certificate
- Introduction to Health and Safety Management 2.1 Certificate
- Integrative Health Practitioner Holistic Health Coach
Holistic Health Coach
Wynter Wellness
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