LARISSA WINYARD
Kirrawee,Australia
Summary
I am a highly motivated On Premise Account Manager with solid background in managing on premise accounts, developing customer relationships and driving sales growth within Sydney West CBD. I am a highly organised, innovative and effective Sales Professional. With over 20 years' experience in Customer Service. With recently being chosen to participate in a mentor program within my first year at Proximo Spirits, I possess strong communication skills and aptitude for problem-solving. I pride myself on being able to adapt to any situation and use my initiative to work productively in a team environment as well as independently. With my close attention to detail and strong time management skills I hold a very high standard of myself as an Account Manager.
Overview
20
20
years of professional experience
Work History
On Premise Account Manager
Proximo Spirits
Sydney, NSW
04.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
- Identified opportunities for cross-selling additional products and services.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Monitored performance of sales representatives against goals set by management.
- Participated in industry-related functions such as conventions, seminars and workshops.
- Implemented innovative approaches for increasing brand awareness among target audience.
- Reviewed competitor's activities and devised measures to stay ahead in the market competition.
Account Manager
Bidfood
New South Wales
05.2022 - 04.2023
- Develop strong relationships with active accounts of Bidfood and suppliers of foodservice within the current territory.
- Identify and pursue potential areas of growth and leads
- Liaising with suppliers for new products and offering to current accounts
- Liaising with purchasing officers to keep them up to date with product usage from all accounts to reduce out-of-stock of products.
- Negotiate with key buyers on pricing and advise of award systems in place
- Dealing with customer complaints and delivery issues
- Analyzed sales data to determine areas of improvement for the organization.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Monitored performance of sales representatives against goals set by management.
- Identified new business opportunities within the region through networking activities.
NSW Sales Representative
National Flooring Distributors
New South Wales
08.2020 - 05.2022
- Build strong business relationship with clients across multiple stores
- Service existing accounts and establishing new accounts, including delivering product demonstrations
- Help determine pricing schedules for quotes, promotions and negotiations
- Preparing and submitting orders
- Resolving customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management
- Focused sales opportunities by studying existing products instore, past orders and predicting future trends and sales
- Meeting and exceeding monthly KPI's
- Setup and install company directed merchandise display stands to attract customers and increase sales
- Differentiated product training according to store needs
- On-going professional learning on product details and trends
- Keeping management informed by reporting and product inventory on daily store visits through video calls, phone calls and the company App
Business Cabin Crew
Virgin Australia
Sydney
01.2009 - 01.2020
- Providing high level of customer service while engaging with guests and delivering safety presentations
- Coordinate with flight crew, engineers and ground personal as necessary to ensure compliance with safety protocols and adherence
- Follow precise documented steps to check and verify conditions of safety equipment to standard operating procedures
- Food and beverage service following strict business class guidelines
- Assisted customers with special needs and quickly addressed and resolved customer complaints
- Adapting to short notice of shift changes and delays
- International travel
Airline Ground Crew Agent
Virgin Australia
Sydney
01.2005 - 01.2009
- Exceptional front line customer service while greeting and assisting all guests including providing help with check-in questions, tagging bags, directing through terminal and special service requests
- Checking - In and disembarking passengers while sighting all relevant documentation
- Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations
- Processed tickets, checked baggage and monitored carry-on baggage for size and quantity
- Assisted customers with special needs and quickly addressed and resolved customer complaints
Education
Skills
- Resourceful
- Reliable
- Exceptional communication
- Excellent organisational skills
- Time management
- Attention to detail
- Ability to work independently
- Team working
- Adaptable
- Situational awareness
- Territory Management
- CRM proficiency
- Performance Tracking
- Account Management
- Customer Service
References
- Louise Rocher, Account Manager, TuftMaster Carpets, 0434 377 736
- Michelle Carey, Ex National Sales Manager, National Flooring Distributors, 0403 364 305
Timeline
On Premise Account Manager
Proximo Spirits
04.2023 - Current
Account Manager
Bidfood
05.2022 - 04.2023
NSW Sales Representative
National Flooring Distributors
08.2020 - 05.2022
Business Cabin Crew
Virgin Australia
01.2009 - 01.2020
Airline Ground Crew Agent
Virgin Australia
01.2005 - 01.2009
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