Larissa Wood-Tamala
Bald Hills,QLD
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Customer Service Officer/ Landside Operations
Secure Parking Pty Ltd, Brisbane Airport
12.2022 - Current
- Assisting customers with online booking enquiries and providing accurate information regarding their parking locations.
- Answered incoming calls and responded to internal and external emails, facilitating effective communication and timely resolutions.
- Updated and amended customer details on bookings to ensure accuracy and enhance customer experience.
- Processing refunds and payments, including staff parking and contractor tickets.
- Assisted staff with parking-related inquiries and provided support.
- Created parking cards for staff members to facilitate access to parking facilities.
- Drafted outgoing letters regarding non-payment of fees to notify customers.
Settlement Clerk/ Admin
Sunshine Legal solutions, Caboolture
11.2018 - 09.2022
- Answered incoming calls, transferred calls, made outbound calls to agents, Created and processed invoices for client transactions,, Processed banking transactions for settlement checks., Managed incoming and outgoing emails. Organized settlement files and documents, scanned and photocopied documents, delivered settlement files to courts
- Maintained records of transactions and settlement agreements.
- Coordinated with legal teams to meet regulatory requirements.
- Answered incoming calls and transferred calls to agents.
Assistant Property Manager
Image Property, Aspley
11.2017 - 06.2018
- Conducted open home viewings and managed incoming and outbound calls and emails to facilitate tenant inquiries. Compiled detailed entry reports for tenant applications, exit reports, application processing of tenants, routine inspection, mail pick up, open and close of office
- Ensured effective tenant communication to resolve inquiries promptly. and resolved inquiries effectively.
- Coordinated property maintenance requests with vendors and contractors.
- Assisted in lease administration and documentation processes.
Process Worker / Pick Packer
Arnott's Factory, Virginia
06.2009 - 08.2017
- Assembled biscuits on processing belt and picked, packed products to maintain production flow.
- Operated packaging machinery to streamline the product packing process.
- Inspected finished products for quality and consistency, ensuring only compliant items were packed.
- Maintained a clean and organized work area following safety standards.
Education
Carmel College
Auckland , N/ASkills
- Customer service excellence
- Dependability
- Conflict resolution
- Team collaboration
- Relationship building
- Quick learner
Personal Information
Driving License: Open Drivers License
Certification
Open Drivers License, Real Estate Statement of Attainment Cert, Foundation Digital Marketing Cert, Business Administration Cert III
Timeline
Customer Service Officer/ Landside Operations
Secure Parking Pty Ltd, Brisbane Airport
12.2022 - Current
Settlement Clerk/ Admin
Sunshine Legal solutions, Caboolture
11.2018 - 09.2022
Assistant Property Manager
Image Property, Aspley
11.2017 - 06.2018
Process Worker / Pick Packer
Arnott's Factory, Virginia
06.2009 - 08.2017
Carmel College