Larissa Worley
Dugandan,QLD
Summary
Organized team member with noted experience in branch management areas. Prioritize projects and multitask effectively to achieve KPI's. Team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
16
16
years of professional experience
Work History
Post Settlement - Support Officer
Bendigo Adelaide Bank
05.2021 - Current
- Assist fellow team members through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Customer Relationship Manager
Bendigo Adelaide Bank
09.2016 - 05.2020
- Assisted under Branch Manager helping front-line team members work effectively with the branches daily customers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Alongside Branch Manager developed and implemented standards for staff to provide consistent service to customers.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted customers with opening accounts and signing up for new services.
Customer Relationship Officer
Bendigo Adelaide Bank
03.2011 - 09.2016
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Assisted customers with opening accounts and signing up for new services.
- Completed opening and closing functions to meet operational needs.
Customer Service Officer
Bendigo Adelaide Bank
08.2007 - 03.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and all banking needs.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Communicated with clients regarding account services, statements, and balances.
Education
No Degree -
Boonah State High School
Boonah, QLDSkills
- Customer Satisfaction
- Customer Service Management
- Staff Training
- Client Service
- Handling Complaints
Timeline
Post Settlement - Support Officer
Bendigo Adelaide Bank
05.2021 - Current
Customer Relationship Manager
Bendigo Adelaide Bank
09.2016 - 05.2020
Customer Relationship Officer
Bendigo Adelaide Bank
03.2011 - 09.2016
Customer Service Officer
Bendigo Adelaide Bank
08.2007 - 03.2011
No Degree -
Boonah State High School
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