Larna Williams
Carrick,Australia
Summary
I am seeking employment opportunities within a administrative, customer facing role with a company that values commitment, dedication and a strong work ethic. I enjoy diversifying my knowledge and seek opportunities to further enhance my professional and personal qualities.
Overview
24
24
years of professional experience
Work History
Director/Owner/Office Administrator
WigWeld (Tas) Pty Ltd
05.2012 - Current
- Initiate, establish & set up WigWeld (Tas) Pty Ltd
- Set up company structure in Reckon
- Complete banking & end of month reconciliation for all company accounts
- Entering & Paying bills
- Email customer invoices, statements & quotes
- Preparing & completing quarterly BAS
- Maintaining all filing & an efficient office space
- Scheduling works to be completed
- Ordering of all steel, consumables & welding equipment
- I played a fundamental role in the foundation of setting up our very successful business, that still operates on a casual basis since relocating to Tasmania
Office Administrator & Cleaner
King Island Services Pty Ltd
11.2017 - 11.2020
- Complete banking & end of month reconciliation for all company accounts
- Entering & paying bills
- Ordering stock & entering into the system
- Scheduling & completing requested cleaning works
- Preparing & Completing Company BAS
- Email customer invoices & statements
- Complete monthly cleaning & maintenance reports
- Liaising with Council Representative any requested ad-hoc works
- I was an integral part of getting this business up & running
- I had used my prior knowledge & experience in setting up WigWeld (Tas) Pty Ltd to assist in the foundation & development of this company
Assistant Manager
King Island Car Rental
01.2010 - 03.2011
- Provide wide knowledge of King Island and its products and produce
- Email customers tax invoices and receipts
- Complete regional express bookings
- Provide local knowledge to clients
- Occupational Health and Safety
- Assist with customer enquiries
- Ensure provision of hire cars
- End of month reconciliation
- Meet and greet customers
- Customer bookings
- When my Manager was on leave in 2010, I maintained the point of contact for all enquiries and bookings
- During this period I was also responsible for completing and developing customer contracts
- I initiated research and background behind regional express orders and provided a business case of disadvantages and time constraints in completing regional express bookings
- It was identified that this product was not generating large percentage of profit and was ultimately removed from core business activities
Customer Service Representative
Westpac Banking Corporation King Island
09.2006 - 09.2010
- Providing information to customers, promoting different products and referring customers to specialists for product offerings
- Meeting weekly targets - referrals
- Count cash flow within safe
- Complete bank reports
- Cheque requisitions
- Customer enquiries
- Telling services
- ATM transactions
- Cash handling
- Received Silver Star - in recognition of continuous error free days
- Meeting targets - referral targets set
- Responsible for introducing new customers to the bank and likewise the referral to other specialists within Westpac
Canteen Manager/Shop Assistant
King Island Bakery
09.2004 - 09.2006
- Company Overview: King Island bakery provided products to the school
- Liaise and communicating with headmaster of the school
- Health requirement checks
- Anticipate stock levels
- Conducting deliveries
- Stock ordering
- Cash handling
- Cleaning
- King Island bakery provided products to the school
- Introduced different menu items to encourage further healthier options
- Endorsed by the school and supported by bakery
Cheese Shop Manager
King Island Dairy (National Foods)
09.2003 - 09.2004
- Selling product, promoting product, measured on sales
- Ensure adequate product knowledge
- Selling local produce and crafts
- Deliveries to local businesses
- Banking and reconciliations
- Cheese tasting room setup
- Customer service
- EFT payments
- Stocktake
- Cash Sales
- Ordering
- Cleaning
- Identified that there would be more value in changing core opening hours making the shop more viable for the factory and tourists
- This change resulted in increased sales and profits
Customer Service
King Island Food Works
06.2001 - 06.2002
- Delivering high levels of customer service
- Responding to customer queries
- Cash handling
- EFT payments
- Shelf stacking
- Stocktake
Education
Year 11
Marist Regional College
Burnie, TAS09-1997
Skills
- Ability to work under pressure
- Lateral thinking
- High level of communication skills
- Interpersonal skills
- Influencing skills
- Ability to manage conflicting demands
- Prioritisation skills
- Ability to work autonomously
- Teamwork
- Well-developed communication skills
- Presentation skills
- Working knowledge of Microsoft Word
- Working knowledge of Microsoft Excel
- Supervisory experience
- Team leadership
- Operational Management
- Strong customer service focus
- People management
- Time management
- Business administration
- Multitasking and organization
- Decision-making
References
- Dwayne Denby, Manager King Island Services Pty Ltd, 0428 611 381
Career Outlook - Summary
As a prior resident of King Island, I made the executive decision early in my career to devote employment opportunities to this area. This enabled me to contribute back to the island and at the same time, gain key skills and experiences throughout my employment history. My family & I made the decision to relocate to Tasmania so our children could attend school here. I have been a stay at home Parent for the last few years with our youngest 3 year old son. Its now time that I get back into the workforce and I am seeking employment opportunities within a administrative, customer service role.
Affiliations
- Playing netball
- Keeping fit
- Involvement with my children's extra curricular activities
Timeline
Office Administrator & Cleaner
King Island Services Pty Ltd
11.2017 - 11.2020
Director/Owner/Office Administrator
WigWeld (Tas) Pty Ltd
05.2012 - Current
Assistant Manager
King Island Car Rental
01.2010 - 03.2011
Customer Service Representative
Westpac Banking Corporation King Island
09.2006 - 09.2010
Canteen Manager/Shop Assistant
King Island Bakery
09.2004 - 09.2006
Cheese Shop Manager
King Island Dairy (National Foods)
09.2003 - 09.2004
Customer Service
King Island Food Works
06.2001 - 06.2002
Year 11
Marist Regional College
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