Larni Hall

Accounts Receivable/Accounts Payable/Human Resources

• General Accounts Receivable, Accounts Payable & Human resources Administration.
• Improved accounts receivable collections by establishing clear communication channels and follow-up procedures with clients.
• Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
• Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Liaise with external immigration company to assist with employees application for permanent Aus residency and/or working visa.
• Create, distribute and present employee feedback on further career training opportunities.

Client-Developer Liaison – Primary Support & Project Advocate

• Acted as primary contact between clients and developers, facilitating clear communication, expectations and requirements of urgent and non-urgent custom websites and app support.
• Create, manage, monitor & follow-up support requests/tasks from start to finish to ensure client satisfaction.
• Mediated conflicts and resolved issues between clients and developers, ensuring smooth project execution and client satisfaction.
• Conducted thorough reviews and testing of deliverables to ensure they met quality standards and client expectations.
• Performed customer satisfaction feedback calls and emails, which involved gathering feedback and compiling data, followed by the creation of reports for senior staff.
• Project Management - managed multiple projects. Including and not limited to Web, IOS and Android software applications.
• Generated weekly and monthly reports of staff data for senior staff & project. management.
• Maintained open communication by presenting regular updates on project status to customers.
• Improved stakeholder satisfaction by providing timely updates on project status and addressing concerns promptly.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Delivered services to customer locations within specific timeframes.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.

• Accounts Payable/Receivable, Customer Relations, Invoice Management, Account reconciliation, Purchasing supplies, Experience with Xero

• Security Clearance
• Managed majority of legal contracts & Purchase Orders with external contractors for Government Audits within PASG - 80+ contracts, Carried out Procurement of signatures to approve invoice payments for the PASG Section from all PASG Staff, Assisted with the online intranet management for PASG Floor, Designed locked online templates for all Audits, Edited & distributed yearly survey to all Government Ministers audited during the auditing year (up to 60 audits per year) Including Proofing of correct Minister Titles, Managed Sections of online ANAO Government Website - Including uploading all PASG Audits completed for public Access, Organized Conferences & Catering, Relieved Executive assistant to 2 X General Executive Directors of PASG at times of leave, Created Procedure manuals for my role to allow for temp workers during my maternity Leave, Assisted in General to Both General Executive Director's, the General Executive Directors Executive Assistant and the Business Unit Manager
• Together we formed the Business Unit Team in the Performance Audit Section

• SAP experience, Data entry, pursuing & resolving overdue Accounts, Organised storage & Filing system for Accounts payable (3000+ Clients), Reconciliation of accounts, Money Handling, General Assistance to Accountant and Head of Accounts Payable & Accounts receivable.

• Accounts Payable/Receivable, Money Handling, Management of Motor Vehicles Registrations & Insurances, Management of SWMS & OH&S procedures, Assisted manager with Quoting of jobs & Navigation.