Dynamic Executive Administration Leader with demonstrated experience at strategic governance and operational excellence. Skilled in project monitoring and superior communication, I have successfully streamlined administrative processes, enhancing efficiency and stakeholder engagement. My leadership fosters collaboration and drives organizational success.
Overview
23
23
years of professional experience
Work History
Executive Administration Leader
Apunipima Cape York Health Council
Cairns, QLD
01.2012 - 09.2020
Provide strategic advice and governance support to the Apunipima Cape York Health Council Board of Directors and its committees, and oversee the administrative team for Chief Executive Officer Office ensuring efficient administrative processes
Achievements
Operational Delivery and Management
Coordinate the Apunipima Board of Directors and its committees, contribute to compliance with legal, financial, corporate and statutory obligations, including the submission of annual reports and other formal documentation and engagement of stakeholders
Liaise with the Chair of the Board of Directors on the coordination of Board meetings, including the scheduling and location of meetings, preparation of agendas and associated documentation, Board member and other attendee travel and accommodation, taking of minutes and their distribution, and management of action items
Ensure the Board of Directors and its committees receive relevant reports to enable them to effectively oversee performance, compliance and the achievement of strategic objectives
Manage Board correspondence with internal and external stakeholders Assisting with Board elections and appointment of Skilled Based Directors
Facilitate the induction of new Board members Investigate the administrative requirements of the Chief Executive Officer Office, then establish processes to support the optimal functioning Oversee the management of the administrative team for the Chief
Executive Officer Office, ensuring that: - the central reception service is functioning optimally, - the Chief Executive Officer receives a high level of administrative support, - there is a consistent flow of work processes and dissemination of information, - all enquiries are responded to in a timely manner and deadlines are met, - appropriate administrative support is provided to support the integration and flow of information between all Apunipima services, and - processes are continually reviewed, streamlined and updated to ensure efficiency and continuous quality improvement
Receive, record and manage complaints in accordance with
Apunipima’s complaints procedure
Regional Senior Finance Officer
Queensland Ambulance Service
Beenleigh, QLD
08.2009 - 01.2010
Provide quality financial services including budget management, management financial reporting, and accrual accounting to a level consistent with a category Three and Four Region and high level strategic advice and support through development of business improvement initiatives
Achievements Implement policies, strategies, guidelines and priorities as directed by the
Business Support Officer
Browns Plains Child Safety Service Centre
03.2009 - 08.2009
To provide effective high quality financial, human resource and business
support to the Child Safety Service Centre including the provision of specific
advice, information and guidance to the Manager regarding the delivery of
business services within the Centre
Achievements
Provide timely, high quality advice and support to the Manager, Child
Safety Service Centre on asset management, financial, human resource
and business systems within the Child Safety Service Centre
Manage the financial, human and physical resources of the Child Safety
Page 6
Service Centre including preparation of budget forecasts and expenditure
reconciliations, and the management of accommodation, assets and
vehicles
Develop, implement and maintain effective administrative systems in the
Child Safety Service Centre, including the development and maintenance
of records management systems and the monitoring and maintenance of
Child Protection information systems
Manage, supervise, support and train administrative staff within the Child
Safety Service Centre
Participate productively as a team member to achieve the objectives of the
Department and provide advice to the Manager, Team Leaders and Senior
Practitioner with regard to improving administrative procedures and
business, client information and record keeping systems
Coordinate, and oversight the administration and preparation of all
executive correspondence, briefs and submissions ensuring the provision
of timely responses to the Manager
Analyse and prepare reports and general correspondence on diverse
issues related to the operation of the Child Safety Service Centre for
consideration by the Manager
Liaise with clients, members of the public, other Government Departments
and departmental staff in relation to inquiries relevant to the Child Safety
Service Centre
Foster a culture and philosophy of frontline service delivery, cooperation,
high quality people management, commitment to excellence and a
professional ethic which ensures the Child Safety Service Centre continues
to meet the Department’s priorities.
To provide accurate information and advice in the administrative, personnel and financial areas to the Director, Program Manager and Specialist Response
Service regional teams and provide administrative and financial support to the
Centre of Excellence
Achievements Provide advice and support to managers and administration staff within the branch and across the 6 regional teams including the Centre of
Excellence on the administrative functions and processes including development and oversight of administrative systems
Prepare reports and correspondence associated with administrative, human resource management, financial and other matters Prepare budget forecasts and estimates as required and oversee Regional
Budget and other financial activities
Ensure the relevant Acts, Regulations and departmental delegations and policies are adhered to and, where necessary, the processing of invoices and other matters relating to financial areas
Prepare financial reports on behalf of Management on a number of cost centres for the Minister, Director General, Steering and Management
Committee and Cabinet
Ensure variance reports are completed monthly for each cost centre and assist with the commentary between the planned expenses and revenue and actual expenses and revenue for each cost centre and identify potential savings or overspends Manage and coordinate Corporate Cards for the branch and the 6 SRS regional teams and the Centre of Excellence including applications, cancellations, change of limit request and distribution of statements to ensure accurate and timely costing and payment Oversee the preparation of accrual packages for all cost centres across the branch
Prepare operating deferrals for the branch in consultation and collaboration with the Director and Program Manager
Monitor and review personnel and salary functions within the Region to
Page 7 ensure that the relevant awards, regulations and departmental delegations and policies are adhered to
Supervise administrative staff and monitor the work flow and workload management of an administrative team
Participate in staff training, appraisal and development
Liaison with senior management, departmental officers and community agencies to participate in the co-ordination of service delivery and facilitate information exchange.
Senior Administration Officer
Department of Communities, Logan Youth Justice Service Centre
09.2008 - 10.2008
Provide high-level Administrative, Financial and HR support to the Manager
and supervise front office staff
Manage HR, Procurement processes and
corporate services functions
Achievements
Manage and supervise the administrative team
Provide assistance,
support and mentoring to administrative staff
Develop, implement and maintain effective administrative systems,
including the management of assets, financial and human resources,
performance reporting and business processes
Provide advice and support to the Manager on the management of assets,
facilities, financial and human resources, performance reporting and
business systems
Manage the business processes relating to the financial, human and
physical resources
Prepare budget forecasts and expenditure
reconciliations, and management of accommodation and assets
Analyse and prepare high quality reports and correspondence on diverse
issues related to the operation of the Centre for consideration by the
Manager
Establish and maintain systems to ensure timely responses
Participate as a member of the Youth Justice Service Centre Management
Team and contribute to strategic and operational planning, reviews and
key decision-making.
Program Support Officer
Department of Communities, Reconciliation and Reconnections Branch
03.2008 - 10.2008
Manage a variety of complex and diverse projects
Research Aboriginal and
Torres Strait Islander family history for clients who hope to make connections
with family
Achievements
Undertake research and analysis on relevant issues on the effects of past
legislation relating to Aboriginal and Torres Strait Islander peoples in
Queensland
Prepare written responses to client requests
Assist in the liaison, negotiation and consultation with key stakeholders
Aboriginal and Torres Strait Islander individuals, Communities, peak
Indigenous organisations, Representative Bodies and government
agencies in relation to the Branch’s public outreach program
Prepare reports, statistics, memoranda and correspondence
Assist with the development, implementation and evaluation of
Departmental programs by incorporating best practice, client service
Page 9
standards and performance management frameworks
Provide appropriate responses and advice to the Manager on issues raised
Contribute to regular reviews on Branch issues, including legislative
changes
Contribute to the planning and other relevant operations of the Branch
Senior Administration Officer
Disability Services Queensland, Central Training Unit
02.2008 - 10.2008
Provide direction in the delivery of financial, human resources,
supervision/training
Achievements
Finance
Plan, monitor and review the CTU’s annual budget allocation, manage
monthly reporting of expenditure for relevant Cost Centres and exercise
financial and administrative delegations
Undertake the duties of Accountable Officer and Procurement Officer for the
CTU cost centres and associated budget issues
Oversight the CTU’s cost centres to ensure expenditure is in accordance with
government and agency financial standards and procedures and provide
accurate and timely reports to Management
Co-ordinate the supply and payment of all goods and services for the CTU in
accordance with current legislative and departmental accounting systems
Personnel/Payroll
Provide assistance and advice to CTU staff concerning payroll and HRM
issues
Develop, maintain and implement comprehensive personnel/payroll systems
including payroll processing, leave administration, employment conditions,
appointments and recruitment and selection
Interpret and apply legislation, policy and workplace agreements in a payroll
and establishment management context
Assist Manager with managing human resource, organisational and
administrative systems
Maintain staff establishment spreadsheet for CTU and relevant cost centres
Prepare staff adjustment forms and Relieving Authorities
Prepare temporary staff extensionsMonitor and ensure HR Reports are
certified by management including:
- Workforce Reports (ensure audit recommendations are complied with and
implemented)
- Leave Balance (report to management Excess Leave)
- Personnel
- Temporary End Date
Monitor Salaries and Expenditure Report (FAS018’s) including:
- Verify staff salaries (ensure audit recommendations are complied with and
implemented)
Supervision/Training
Supervise a small team of administration staff and Co-ordinate the
administration of the CTU
Provide advice, consultancy and training to staff about the CTU’s
administrative, personnel, payroll, Human Resource and financial policies,
practices and procedures
Provide executive support and advice to the CTU Manager on administrative
Page 8
and operational issues
General
Co-ordinate administrative projects at the direction of the Manager
Develop, implement and oversee effective administrative systems for the
CTU, including recruitment and employment of administrative staff, local
filing system, local computer directories, procedures for the purchase/lease
and maintenance of vehicles and equipment and office requisites
Develop and maintain management information systems and record systems
to provide relevant information and statistics to the CTU
Business Support Officer/PA, Commissioner
Department of Communities, Government Coordination Office
11.2007 - 03.2008
Provide high level, confidential administrative support to the Deputy Director
General
Coordinate all administrative tasks to ensure effective and efficient
operations of the Office
Achievements
Provide executive support and general administrative support and
advice to the Deputy Director General
Monitor and co-ordinate department briefings on behalf of the Deputy
Director General
Analyse and prepare reports and general correspondence on diverse
issues related to the operation of the Office
Facilitate effective linkages between the Deputy Director General,
other key stakeholders, including inter and intra-Government
departments and agencies, and the community and other
organisations
Liaise with Departmental officers, community representatives and a
wide range of stakeholders in relation to Office activities
Assist staff with project work and provide high quality advice on
project matters
Oversight and manage the office’s cost centres, budget allocation and
procurement
Develop and maintain appropriate administrative systems within the
office
.
Office of the
Office Manager
Office of the Commissioner, Far North West Zone
Cairns, QLD
09.2002 - 09.2003
Ensure the provision of an effective management accounting service to the
Assistant Commissioner, regional operational managers, area directors and the Officer in Charge of ambulance stations consistent with a category level 3 region including budget development and management; financial performance and reporting; and business opportunities including revenue management
Develop and maintain a customer focus that provides creative and innovative financial solutions to clients
Assess the financial information needs of regional clients on a day-to-day basis and develop relevant and timely reporting processes and systems that meet those needs
Develop and conduct financial management training and provide support to regional clients in a proactive manner
Assist and advise on Corporate Governance, Audit and internal control issues relating to the Gold Coast, Beenleigh and Ipswich region and liaise with Finance functional managers on identifying opportunities to strengthen policy and procedures
In conjunction with the MRCS and the Service Performance Management
Unit (SPMU) assist in the development, monitoring, review and implementation of a performance management framework to manage the expectations of clients with a primary goal of business improvement
Consult and negotiate with regional clients, managers and staff, Central
Office staff and other public sector agencies in relation to the development of best practice standards in business and support services delivery
Liaise with the SSA on the provision of transactional financial services to regional clients
Liaise with other agencies as required to ensure a high level of finance support to regional clients
Establish and maintain strong communication on financial matters with central office financial management staff.
Finance Officer, Administration Officer
ATSIC Cairns Regional Office
09.1997 - 04.2003
Coordinate and monitor administrative Support services within the
Councils and Network Support Unit and support the Cluster Offices
Achievements
Provide administrative support
Provide information and advice on HRM including grievance handling
Coordinate Travel
Assets Control
FBT Returns
Assist Manager in preparing financial and other reports
Prepare correspondence, returns and submissions
Disseminate information and advice on all personnel matters
A, (APS Level 4)
Duties:
Provide quality assurance and compliance with legislation relating to
grant agreements and releasing of funds
Achievements
Ensure periodic financial statements and acquittance documentation is
Provided
Monitor, analyse and interpret financial statements and performance
reports and acquittal documentation
Assist Senior GAO to manage the Region's Major Review
Conduct financial reviews of programs, activities or organisations
Maintain tracking and monitoring systems and prepare reports
Exercise certifying officer responsibilities
Assist with training and assistance to staff
Assist with the administration of NAHS
Collector of Commission Monies/Advance Holder (APS Level 3)
Duties:
Responsible for the collection of monies and payment of
goods/services
Achievements
Accounts payable
Accounts receivable
Leave Fares Assistance
Receipt and bank funds
Control Petty Cash reimbursement and advances and Imprest Account
reimbursal
Issue accountable forms (Local Purchase Orders, Cabcharge Vouchers
Purchase goods/services
Reconcile creditors accounts
Maintain and reconcile the Region’s advance account
Issue cheques
Monitor site back up tapes
Hire vehicles
Maintain filing system
Maintain accountable forms register
Process and certify Regional Council Payments
Project Officer
University of Queensland, Australian Intergrated Mental Health Initiative
05.2002 - 09.2002
Provide program and administrative support to the Australian Integrated
Mental Health Initiative – National Health and Medical Research Council
Project
Achievements
Organise steering committee meetings and provide administrative
support
Liaise with various member organisations of the Steering Committee
and other working groups to action recommendations and maintain
communication
Contribute to the preparation of literature reviews to present main
issues and array of options in the area of mental health care delivery
Describe established evidence based best practice in management of
mental illness in remote indigenous communities
Discuss intervention
experiences to identify approaches which have worked successfully
Foster links with indigenous communities and organisations in Cape
York
Collect and use qualitative and quantitative data
Project Coordinator
Innisfail Health Service District, Innisfail Community Mental Health
05.2001 - 05.2002
Coordinate and progress the aims of the ‘Healthy Communities’
project plan in line with the Second National Mental Health Plan and
the Mental Health Promotion and Prevention National Action Plan
Achievements
Facilitate the development, management, evaluation and maintenance of
comprehensive mental health promotion programs
Provide advice in the development, review and implementation of policies
and protocols for the provision of mental health promotion
Develop a project plan in collaboration with the steering committee for
implementation and evaluation of the Project and report against same
Develop a population model for Mental Health service delivery in a Rural
Area in collaboration with the Mental Health Team
Work in partnership, liaise and consult with private sector organisations
Government Departments, University Departments, non-government
agencies and community groups for maximum co-ordination between
sectors in relation to mental health promotion
Mobilise, sustain and develop community skills and structures for mental
health promotion including building personal skills, supporting community
capacity for health development, strengthening supportive environments
and enhancing community participation
Identify and address the training, development and information needs of
existing community resources to enhance a focus on mental health
promotion
Contribute to co-operative research initiatives and ensure that appropriate
research and evaluation methodologies are utilised
Provide reports as required for information and monitoring purposes.
Business Services Manager
State Government
Business Services Manager
Yarrabah State School
Manage the day to day operations of the School’s Financial, Human
Resource Management, Facilities/Asset Management and Communication
to ensure Corporate and Financial Governance in these areas
Achievements
Finance
Implement and administer the budget and collaboratively consult with
program managers to develop and seek approval of the school budget
Perform the day to day management of the school’s financial activities
Identify problems, negotiate with program managers, conduct research
and seek expert advice and recommend solutions
Identify alternative options for managing the school’s financial resources
and assist the Principal and/or school management team to determine
appropriate courses of action
Human Resources
Undertake the identification of workforce skill needs and make
recommendations to the Principal in order to formulate a public service staff
Workforce Plan
Assist the Principal in leading change within the non-
teaching team
Determining human resource management issues by seeking external
expert advice in order to address specific personnel issues
Identifying problems, conduct research, seek expert advice and recommend
solutions
Supervise, recruit, select, induct and train non-teaching staff
Organis
vacancy processing, coordinate recruitment and selection panels, assist
with the implementation of Managing Unsatisfactory Performance (MUP)
processes and assist with rehabilitation processes for public service
employees
Facilities/Asset Management
Liaise with external contractors
Operationally manage minior works,
including negotiating with external contractors
Make recommendations
and decisions in collaboration with the Principal
Identify problems, conduct research and seek expert advice and
recommend solutions
Administration
Develop and manage provision of administrative support to school
operations in accordance with school guidelines developed in consultation
with external sources
Identify problems, conduct research, seek expert advice (where
necessary) and recommend solutions
Interpret departmental and school policies in accordance with advice from
District Office
Communication (People and Partnerships)
Assist the Principal by providing input about financial management issues
and the efficient and effective provision of corporate services to support
school operations
Page 4
Identify problems, conduct research, seek expert advice and recommend solutions
Establish networks and liaise with other Business Services Managers and
departmental officers and community representatives to ensure the provision of
corporate services within and to the school is appropriate and in accordance with
equity, probity and legislative requirements
Leadership
Lead organisational change within the school by keeping non teaching staff
informed of decisions, procedures and policies that impact on their role and
contribution to the achievement of organisational goals
Work with the school community and adopt a persuasive approach to engage
others to facilitate and drive a common sense of purpose and a whole of school
strategic approach
Develop systems and processes Management
Nurture a continuous learning environment
Management
Undertake key work and people issues and opinions by observing
activity, review programs and interact and analysis to inform planning
Work with the school community to access the knowledge and skills of
people and coordinate the provision and application of resources to
support goal achievement
People and Partnerships
build trust through caring behaviour and identify and deal with the content
and emotion of interactions
Recognise and utilises the formal and informal networks and the role of key
people to facilitate and drive the use of effective communication strategies;
The resolution of tensions and conflict; The interaction with and support of
students in relation to supporting their schooling
Change
identify personal capabilities, organise teams according to interest, skill and
organisational development needs and foster a supportive and learning
environment
Working within the context of the school and wider environment, reflect on
own strengths, seek feedback and apply the information gained to
encourage clerical and wages staff to investigate and trial innovative activity
Provide advice and support to staff and access to professional development
opportunities
review, planning and development of activities
Office Manager/Research Officer
Commonwealth, Government
Manage the Commissioner’s Office and staff
Provide policy advice to the
Commissioner on the Portfolio areas for Land, Water and Development and
Social and Economic Participation
Achievements
Manage a discrete office
Provide subject matter expertise or policy advice, including specialised
or professional advice across a range of programs, activities and
services
Prepare reports, submissions, ministerials and parliamentary
correspondence of a complex nature
Liaise with other elements of the agency, other government agencies
State and local authorities and community organisations
Represent the Commissioner at conferences, meetings and seminars
Page
Education
Aboriginal and Torres Strait Islander Middle Management Program -
Brisbane
01.1995
12 Month Traineeship -
Office Studies
Cairns
01.1992
Associate Diploma -
Justice Studies
Johnstone
Skills
Superior communication skills
Negotiation
Assertiveness
Organisational success
Leadership
Project monitoring
Idea generation
Organising
Planning
Adaptability
References
Mr Cleveland Fagan, CEO, QAIHC, TBA
Ms Emma Burchill, Director, Apunipima Cape York Health Council, 186 Mc Coombe Street, Bungalow, QLD, 4870, 0409 399 405
Conferences And Training
Procurement Training for Procurement Delegate Level 1, Currently completing
Government Coordination Office - SAP R/3 Training (Purchasing)
Australian Government Cross Cultural Awareness Training
Aboriginal and Torres Strait Islander Commission - Grant Management Systems (GM Training)
Aboriginal and Torres Strait Islander Commission - Records Management Training
Aboriginal and Torres Strait Islander Commission - SAP R/3 Training (Advanced)
Aboriginal and Torres Strait Islander Commission Administrative Law Training
Aboriginal and Torres Strait Islander Commission - Project Management Training
Site-Safe - Health and Safety Representative Course, Townsville
Responsible Service of Alcohol, TAFE Cairns
Project Management for Project Leaders Workshop, DEIR
Midwife/ Maternal and Child Health Nurse at Apunipima Cape York Health CouncilMidwife/ Maternal and Child Health Nurse at Apunipima Cape York Health Council