Summary
Overview
Work History
Skills
References
Timeline
Generic

Larnie Wood

Barellan Point,QLD

Summary

A highly experienced and results driven Management professional, attacking new experiences and responsibilities with perfection and enthusiasm to succeed.


Skilled in leading cross-functional teams, initiating business progression and goals, providing powerful mentor and leadership with a strong knowledge of reporting and financial analysis. Tenacious in building new business and forging strong relationships. I pride myself with professional presentation, expert communication both written and verbal and the ability to plan and set structured goals with backing processes to encourage development.


Looking for a role where I can be rewarded and recognised for my successes in a challenging environment which provides career and personal development, within an organisation that prides itself on there Mission Statement and company culture.


Overview

19
19
years of professional experience

Work History

National General Manager of Hospitality

Hub Australia
07.2018 - 01.2022
  • Developed and implemented strategies to increase sales and profitability across Brisbane and Adelaide Clubhouse internal sales, National Hospitality cafe sales and National Serviced Meeting Space sales.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organisational growth. Wrote, and presented detailed financial reports to Executive level and Board members.
  • Completed employee performance reviews, training, schedules, disciplinary meetings and contract negotiations. Responsible for recruitment for each department led.
  • Spearheaded the launch of an internal booking systems to support our offering of over 80 Serviced Meeting Spaces and event spaces Nationally.
  • Created a tailored new offering and department for out of hours events, created the idea from the ground up, proving to be a massive increase in profits within the first 6 months of launch.
  • Drafted detailed design requirements and technical specifications for new Clubhouse builds. Working alongside the Chief Property Officer, National Head of Design and National Head of Technologies to ensure each new site met every brief set upon us.
  • Sourced new National suppliers that met a new level of standardisation and cost effectively supported bottom line profit. Introduced set menus, menu packages offering to increase booking team productivity by streamlining the workflow.
  • Successfully opened and launched new Clubhouses and cafes across Australia, from ordering all new equipment, recruiting new team, completing build meetings with external contractors, carrying out defect walk throughs, supporting with marketing to introduce new space and planning and executing launch parties.

Serviced Office Manager

Servcorp
08.2017 - 07.2018
  • Generated new business with marketing initiatives and strategic plans around business development, local and state.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention. Identifying key areas for improvement by way of customer feedback.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Negotiated and closed long-term agreements with new clients and current clients to suit there budget.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Managed the in house team and duties of Company Secretaries and Receptionists.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Assisted in development of employee assessments to measure training value.

State Sales and Student Support Manager

Sage Education
04.2015 - 08.2017
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and forging relationships internal and external to strengthen business progression.
  • Worked closely with current students to ensure all onboarding and induction processes were streamlined and consistent.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Executed successful promotional events and trade shows.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Executed successful marketing campaigns to generate new business and expand customer base.
  • Attended industry conferences and trade shows to stay up-to-date with market trends and customer needs.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.

Team Leader - Sales/Admissions Coordinator

The French Beauty Academy
10.2014 - 04.2015
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Held weekly team meetings to inform team members on company news and updates.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Reduced errors during sales and service processes by devising and deploying template responses.
  • Developed and implemented sales strategies to increase profits.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Licensee

The White Hart
09.2013 - 10.2014
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Manager

Merivale Ivy
08.2009 - 09.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Led and directed team members on effective methods, operations, and procedures.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.

Senior Stylist

Stefans Hair Fashion
11.2002 - 08.2009
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.

Skills

  • Operations Management
  • Sales Management
  • Policy Development
  • Staff Management
  • Strategic Planning
  • Policy and Procedure Modification
  • Excellent Multi-Tasking Ability
  • Organizational Skills
  • Report Preparation
  • Training and Coaching
  • Clear Oral/Written Communication
  • Policy Implementation
  • Financial Reporting

References

Wendy Dell, State Manager, Sage Education, 0423 941 944 

Amber Ellem, Chief of Marketing, Hub Australia, 0407 933 988

Craige Marquart, Chief of Operations, Hub Australia, 0407 531 921

Timeline

National General Manager of Hospitality

Hub Australia
07.2018 - 01.2022

Serviced Office Manager

Servcorp
08.2017 - 07.2018

State Sales and Student Support Manager

Sage Education
04.2015 - 08.2017

Team Leader - Sales/Admissions Coordinator

The French Beauty Academy
10.2014 - 04.2015

Licensee

The White Hart
09.2013 - 10.2014

Assistant Manager

Merivale Ivy
08.2009 - 09.2013

Senior Stylist

Stefans Hair Fashion
11.2002 - 08.2009

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Larnie Wood