Larra-May Esparcia
Bracken Ridge,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Finance Team Leader
Corporate Travel Management
11.2022 - Current
- Processed a high-volume of invoices and credit notes with accuracy and efficiency.
- Generated financial and operational reports to assist management with business strategy.
- Managed supplier payments and addressing finance-related queries via email and phone.
- Performed banking and credit card reconciliations
- Managed exceptions and errors for rejected transactions
- Processed refunds for client fees and charges
- Verified and uploaded banking files
Customer Service Representative
Universal Store
12.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assist customers via phone, live chat and email with a wide range of enquiries.
- Identified and implemented strategies to improve quality of service, productivity and profitability.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with external service providers, such as Australia Post
Front of House Team Member
Brisbane Festival
08.2021 - 09.2021
- Operating and managing art activations
- Gate and ticketing management
- Assisting the production of cabaret shows, concerts, and talks
- Distributing tasks and information to volunteers
- Provided exceptional customer service to all guests and escalated concerns where needed
Sales Assistant
Valleygirl Chermside | Westfield Chermside
11.2016 - 08.2021
- Intimate store that required excellent customer service, visual merchandising, and store management skills.
- Maintained records related to sales, returns, and inventory availability.
- Assisted customers with prompt and polite support in-person and via telephone.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Sales Assistant
Trade Secret Chermside
08.2013 - 11.2016
- Processed sales efficiently while presenting excellent customer service.
- Maintained Ladieswear, Kidswear, Menswear, Footwear, Accessories and Fitting Room departments ensuring returns were complete and the departments were tidy.
- Maintained records related to sales, returns and inventory availability.
Education
Bachelor of Business and Creative Industries - Management And The Entertainment Industries
Queensland University of Technology (QUT)
Brisbane QLD07.2022
High School Diploma -
Mt Alvernia College
Kedron QLD11.2015
Skills
- Excellent Time Management and Organization Skills
- Problem Solving and Negotiation Skills
- Proficient in Microsoft Office
- Effective Team Work
- Excellent Written and Verbal Communication Skills
- Visual Merchandising
- Product Knowledge and Sales trends
- Strong Data Entry and Analytical skills
- Ability to Work Autonomously Effectively
References
Kat Gall, Corporate Travel Management - Accounts Payable Team Leader, Brisbane City
(+61) 432 899 916
Adam McPherson, Universal Store - Customer Experience Manager, Eagle Farm
(+61) 411 496 747
Internships
Yonder Festival | Stage Manager Intern
- August 2021 - November 2021
- Managed and generated Social Media content on Instagram and Facebook
- Developed and prepped rehearsal schedules
- Liaised with artists and production crew
- Assisted with general administrative duties
Timeline
Finance Team Leader
Corporate Travel Management
11.2022 - Current
Customer Service Representative
Universal Store
12.2021 - 11.2022
Front of House Team Member
Brisbane Festival
08.2021 - 09.2021
Sales Assistant
Valleygirl Chermside | Westfield Chermside
11.2016 - 08.2021
Sales Assistant
Trade Secret Chermside
08.2013 - 11.2016
Bachelor of Business and Creative Industries - Management And The Entertainment Industries
Queensland University of Technology (QUT)
High School Diploma -
Mt Alvernia College
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