Larrissa Bromage
Elderslie,New South Wales
Summary
Dynamic Pilates instructor and seasoned client services manager with a proven track record at Physio Inq Harrington park & Camden, enhancing client satisfaction and retention through empathetic listening and exceptional service. Expert in social media promotion and adaptable teaching styles, excelling in building relationships and fostering community engagement. Creating great client relationships are the key to a successful business.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner Hit the Mat Pilates
Hit the Mat Pilates
05.2022 - Current
- Manage day-to-day business operations.
- Develop and maintained strong relationships with clients, resulting in repeat business and referrals.
- Social media marketing and advertising via Facebook, Instagram and Community Groups.
- Programming suitable group classes for all abilities.
- Prenatal and Postnatal Pilates
- Managing online booking system for client registration and booking
- Currently Studying Reformer Pilates Certification
Senior Client Services Manager
Physio Inq Camden
02.2024 - Current
- Strengthening client relationships by providing exceptional service and addressing their needs promptly.
- Opening lines of communication between clients and health practitioners, Insurance Companies and Doctors.
- Accounts receivable using Tyro Medipass, and PRODA systems to process payments for workover approvals and DVA payments.
- Daily administration, booking clients through Cliniko and taking payments via Hicaps terminals. Processing Medicare rebates to clients, including DVA.
- Responsible for day to day running of clinic.
Senior Client Services Manager
Physio Inq Harrington Park
01.2011 - 01.2024
- Managed day to day running of business clinic using Cliniko software.
- Expanded existing business through strong account management skills that led to faster payment systems.
- Provided quality customer satisfaction, promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within company's database.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
- Worked closely with Health Practitioners, ensuring smooth operation of clinic.
Skills
- Pilates Instruction
- Social Media Promotion
- Inclusivity and diversity awareness
- Adaptable Teaching Styles
- Customer services
- Safety awareness
- Group and individual instruction
- Professionalism and Etiquette
- Group Class Management
- Empathetic Listening Abilities
- Relationship and Community Building
Empathetic Listening Abilities
Relationship and Community Building
First Aid Certified
Certification
Studio Pilates International.
Matwork Pilates Certification 2022
Pilates for Pregnancy 2023
Pilates for Backpain 2023
Currently Studying Matwork Progressions course and
Reformer Pilates with Studio Pilates.
Pilates
I run group classes of 12 -15 clients. All Classes are suitable for every body.
Postnatal , Prenatal, clients with back pain and those just wanting a great workout.
Modifying the exercises or giving different options of the exercises are what being a great group fitness instructor is all about.
Creating relationships with the clients by knowing a little about them and interacting with them at the beginning and end of class is really important as it creates a place clients feel seen and heard.
Timeline
Senior Client Services Manager
Physio Inq Camden
02.2024 - Current
Owner Hit the Mat Pilates
Hit the Mat Pilates
05.2022 - Current
Senior Client Services Manager
Physio Inq Harrington Park
01.2011 - 01.2024
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