Crystal Jones
Ipswich,QLD
Summary
Motivated Employment Consultant with 5 years of experience in matching jobseekers with with Disabilities to appropriate employers. Skillful teaching job search techniques and holding workshops and one-on-one training sessions. Practiced in working with individuals of all career types, education backgrounds and skill levels.
Overview
10
10
years of professional experience
Work History
Employment Consultant
Wes.Jobs
08.2023 - Current
- Managed caseloads of up to 103 monthly clients in search of gainful employment.
- Interviewed clients and administered skills assessments to determine employability.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Reviewed, tracked and coordinated employment referrals.
- Proofread and edited clients' resumes to improve interview chances.
- Developed job leads in order to increase placements.
- Trained, mentored and coached staff to improve performance and results for clients.
- Matched clients to open positions based on skills and work requirements.
- Recognized client employment barriers and devised strategies to resolve.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Led job readiness and career-building workshops to uplift client confidence.
- Devised and implemented individualized employment plans to support client goals.
- Conducted employer and community organization outreach to promote employment services.
- Maintained records of consumer employment activity such as potential and current employers.
Disability Employment Consultant
Busy Ability
04.2023 - 08.2023
- Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
- Monitored participant's progress and provided encouragement and motivation to succeed.
- Interviewed participants and other supports to determine interests, desires, barriers and skills.
- Interview job seekers, arrange ongoing training and development activities, while monitoring job seeker's attendance at appointments and participation in activities
- Manages job seeker and ensure right assistance from other team members and partners Collaboratively develop and review job seeker Job Plans Liaise with external service providers
- Arrange concurrent servicing where possible Monitor job seeker progress in employment and education Coordinate and monitor effectiveness of support
- Ensure all KPI's are met including targets, outcomes, claims and all service requirement
Employment Consultant
ÀPM
04.2021 - 08.2021
- Interviewed participants and other supports to determine interests, desires, barriers and skills.
- Participated in community programs and events to communicate and promote development of job opportunities for participants.
- Monitored participant's progress and provided encouragement and motivation to succeed.
- Called on potential employers to explain benefits of employing participants and possible training opportunities.
- Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Maintained records of consumer employment activity such as potential and current employers.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Managed caseloads of up to 60 monthly clients in search of gainful employment
Ipswich & Goodna Training and Development Officer
Max Employment
11.2016 - 04.2021
- Interview job seekers, arrange ongoing training and development activities, while monitoring job seeker’s attendance at appointments and participation in activities
- Manages job seeker and ensure right assistance from other team members and partners
- Collaboratively develop and review job seeker Job Plans
- Liaise with external service providers
- Arrange concurrent servicing where possible
- Monitor job seeker progress in employment and education
- Coordinate and monitor effectiveness of support
- Ensure all KPI’s are met including targets, outcomes, claims and all service requirements
- Confirm job seeker’s eligibility for service, confirming their identity and explaining services that MAX Employment will deliver
- Monitor job seeker’s attendance at appointments and participation in activities such as education, training and work experience
- Ensure that job seeker file case notes and all other documentation are relevant, and in line with the minimum contractual standards.
- Conduct administrative activities consistent with Employment Services contractual and legislative requirements, and MAX Employment philosophy and quality standards.
- Identify and act on employment opportunities for job seekers through liaison reverse marketing and negotiation with Companies, Industry and Community organisations.
- Promote MAX Employment services and maintaining a high profile and professional company image
- Manage active vacancies generated by either the Account Manager or via direct employer listing
- Undertake effective screening and shortlisting process by understanding the vacancy requirements and matching the most suitable job seekers by reviewing job seekers ‘person job fit’ profile, resume, experience and overall suitability to the vacancy
- Support interview process with employer and job seeker/s with follow up and communicate outcome providing interview feedback to stakeholders as required
- Manage all administration associated with the vacancy within MAX Connect, ESS.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Proved successful working within tight deadlines and fast-paced atmosphere
Recruitment Consultant/ Recruitment Resourcer
Staff Express \ Symmetry Hr
11.2015 - 09.2016
- Maintaining accurate candidate and database records.
- Generating reports for the recruitment team
- Providing effective administrative support across the Staff Express team.
- Ensuring all recruitment documentation is accurately completed
- Arranging interviews, client meetings and perform other recruitment functions when necessary.
- Conducting reviews with new and existing on hired staff.
- Being an integral part of the recruitment process, which will include writing & posting job advertisements, screening applications and checking candidates work history, qualifications and reference checks.
- Face to Face Interviews
- Filling client bookings
- Safety Assessments
- Customer & Candidate queries
- Incoming recruitment and employment enquiries
- Establishing relationships with new clients through business development and marketing campaigns.
- Visiting current and prospective clients to develop strong relationships.
- Getting to know how client companies operate and understanding their general ‘culture’.
- Making visits and presentations to corporate clients.
- Writing and advertising vacancies on the job boards.
- Coaching and leading candidates and clients throughout the hiring process.
- Conducting Recruitment Safety Inductions
- Helping candidates to identify and achieve their career goals and encouraging continuing professional development.
- Screening, interviewing and short-listing potential candidates both personally and by telephone.
360 Recruitment Specialist
Recruitment 24/7
03.2014 - 02.2015
- Establishing and building relationships with new businesses
- Sourcing vacancies
- Canvassing for opportunities Recruitment, selection and candidate care
- Site visits
- Marketing and sales development
- Reverse marketing
- Maintaining accurate candidate and database records.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Identified issues, analyzed information and provided solutions to problems
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Used Microsoft Word and other software tools to create documents and other communications
Education
Certificate III - Business Administration
Online
QLD08.2014
Skills
- Employment Data Tracking
- Customer Relationship Management
- Participant and Employer Relationship Building
- Complex Problem Solving
- Candidate Searching
- Verbal and Written Communication
- Computer Proficiency
- Patient and Empathetic
Licences
Working with Children Card 649641/4 Ex: 16 Jan 2026
NDIS Worker Screening Yellow Card 94174183 Ex: 16/12/2027
Timeline
Employment Consultant
Wes.Jobs
08.2023 - Current
Disability Employment Consultant
Busy Ability
04.2023 - 08.2023
Employment Consultant
ÀPM
04.2021 - 08.2021
Ipswich & Goodna Training and Development Officer
Max Employment
11.2016 - 04.2021
Recruitment Consultant/ Recruitment Resourcer
Staff Express \ Symmetry Hr
11.2015 - 09.2016
360 Recruitment Specialist
Recruitment 24/7
03.2014 - 02.2015
Certificate III - Business Administration
Online
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