Larry Clarke

• Check and monitor connectivity to all sites; Respond promptly to all events as produced by the Operator Awareness System;
• Consistently rate OAS events through the utilisation of GCAA TARPs; Provide accurate and timely notification to site stakeholders on the status of operator awareness as necessary;
• Address queries from authorised site personnel regarding the status of on shift performance/data; Provide feedback to the Operator Awareness Monitoring Centre Supervisor on system and site performance; Complete action log in OpWeb;
• Provide assistance to all operations for the retrieval of video-based incident event footage or other event information as required;
• Conduct internal system health check (email process, site disconnections, two-way analysis);
• Conduct monitoring system health check (component failures, server performance).
• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Mentored junior staff members, helping them develop their skills and advance in their careers.

• Enhanced security measures by conducting thorough and consistent patrols in designated areas.
• Reduced incidents of theft and vandalism by maintaining a visible presence and proactive approach.
• Assisted in emergency situations, providing immediate support to first responders and evacuating affected individuals safely.
• Collaborated with fellow officers to develop comprehensive patrol strategies, ensuring all areas were effectively monitored.
• Be well presented in appearance to promote visibility and presence to ensure a visible presence.

• Improved team performance through consistent coaching, feedback, and motivation for success.
• Expanded client base with effective prospecting and lead generation techniques, resulting in increased revenue.
• Streamlined operations by evaluating and improving internal processes to maximize efficiency.
• Enhanced customer satisfaction by addressing concerns promptly and providing tailored solutions to meet their needs.
• Delivered excellent customer service by resolving issues quickly and maintaining open lines of communication at all times.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Trained personnel in equipment maintenance and correct business procedure including WHS information.

Overall Work Health and Safety implementation for Security Patrol Officers and Office staff.

Return to work Co-ordinator, assisting in injury management with Worker, Insurers and Doctors to gain the best result for a safe return to work for injured workers.

Write and implement safe work procedures for staff at all levels.

Incident investigations of work place injuries.