Experienced and dedicated professional with a proven track record in Chief Operations & Leadership. Highly skilled in the non for profit sector, complimented with extensive experiences in Banking and Finance to leverage the all round requirements of Operations. Known for being adaptive, resourceful, culture of continuous improvement and innovation across all operational areas.
Overview
35
35
years of professional experience
Work History
Property Development
Self Employed Investment
07.2022 - 04.2024
Self Property Development
Project Managed large scale apartment development
Co-ordinate authorities, specialists & trades
Managed finances & cashflow
Conducted role whilst on a career break with Westpac Bank
State Manager - Operations & Risk
Westpac Banking Corporation, WBC
01.2019 - 06.2022
Developed State risk strategy & led a team to implement risk management initiatives with a focus on meeting Royal Commission requirements
Ensured compliance with relevant industry regulations, maintaining up-to-date understanding of changing legislation.
Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
Streamlined operations by identifying inefficiencies and implementing process improvements.
Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout organisation.
Led stakeholder meetings to review progress against objectives and address any concerns or issues arising during project implementation stages.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Fostered positive work environment that promoted collaboration, teamwork, creativity, innovation amongst employees.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.
Provided ongoing training and development opportunities for staff members, fostering culture of continuous learning and growth.
Established team priorities, maintained schedules and monitored performance.
Wrote division policies and coordinated implementation to improve operations.
State Manager - Business Banking SME Division
Westpac Banking Corporation, WBC
05.2016 - 12.2018
Led Business Unit with FTE 45+ / Revenue $35m+ pa /Business Footings of $850m+ / 12,000 + Customers in SME Segment
Achieved No 1 Sales & Customer Engagement results in 2017 & 2018 across the country
Managed team of Business Bankers with focus on increasing sales through parallel work in improving customer service & staff engagement
Developed & Executed on State strategies
Analyzed business problems, identifying root causes and developing robust solutions.
Managed team of sales representatives, providing guidance and support for their professional growth.
Regional Manager - Business Banking Division SME
Westpac Banking Corporation, WBC
02.2014 - 05.2016
Regional Manager across variety of regions including metropolitan and regional areas in NSW
Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Mentored and developed high-potential employees for leadership roles through individualised career development plans and opportunities for growth.
Forecasted sales and established processes to achieve sales objectives and related metrics.
Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Bank Manager
Westpac Group
07.2010 - 01.2014
Managed variety of bank branches across Sydney Metropolitan area with team sizes from ( 10 - 24pax )
Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
Developed loyal customer base through personalized service and tailored financial solutions.
Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
Built strong relationships with local businesses, fostering partnerships that benefited both parties.
Championed community involvement initiatives to strengthen banks reputation as responsible corporate citizen.
State Development Manager
Cancer Council NSW
09.2008 - 06.2010
Implemented organizations community engagement model.
Primary engagement model involved developing Cancer Council Community Hubs across New South Wales involving staff & volunteers.
Achievements - within 18 months opened 6 Community Hubs ( 20 + staff and over 40 volunteers ) & achieved significant media and stakeholder partnerships
Tasks involved, scouting site opportunities, leases, fit-outs, recruitment, launches, partnerships & integration with organisation activities.
State Special Projects Manager
Cancer Council NSW
03.2008 - 09.2008
Researched and developed over 6 month period organisation Community Engagement Model.
Developed comprehensive project schedules, consistently meeting deadlines and milestones.
Collaborated with stakeholders to identify project requirements, ensuring alignment with business goals.
Led team meetings to provide updates on progress, address challenges, and maintain open communication channels.
Developed resources to support & train staff on the new engagement model.
Developed resources & operational manuals for a key fundraising event Relay for Life and implemented across NSW.
State Manager - State & Local Government
Cancer Council NSW
03.2006 - 03.2008
Primary role was organisation representative for State and Local Government advocacy and policy.
Key Achievements - over 2 years
Developed & implemented a Local Government Partnership Program for 152 Councils across New South Wales which enabled ability to expand organisational reach utilizing local council resources and stakeholders.
Implemented over 50 smoke free children playgrounds.
Developed & implemented a Grant Program for shade areas over children playgrounds.
Key speaker at Local Government State Conference and President Tour across New South Wales.
General Manager
Seres Australia Pty Limited
12.1994 - 03.2006
Chartered Accountant
Rowlands Chartered Accountants
07.1993 - 12.1994
Chartered Accountant
Stafford & Partners
02.1989 - 06.1993
Education
Some College (No Degree) - Social Leadership Australia - 12 Month Program
Benevolent Society
Sydney, NSW
Bachelor of Business - Accounting & Finance
University of Technology
Sydney, NSW
02.1993
High School Diploma -
Drummoyne Boys
Drummoyne, NSW
12.1986
Skills
Proven experience in leadership roles at senior levels of State & COO including within the not-for-profit sector
Collaborative engaging approach to leadership, highly skilled in developing successful teams to achieve outstanding results
Exceptional communication skills, extensive experience across various audiences with ability to effectively communicate
Excellent networking abilities, with proven record of building and maintaining relationships with key stakeholders
Highly skilled in managing financials, budgets and compliance
Motivated mindset focusing on continuous improvement with keen eye for detail and accuracy in all operational activities
Strong understanding of government and political systems and processes
Additional Information
VOLUNTARY ACTIVITIES & ACHIEVEMENTS
Helped a Clinical Trials Organisation - Haematology Clinical Trials Research Unit at Concord Hospital have its first fundraising event to look at funding for Clinical Trials Nurses. In Year 1 raised over $40,000. Since this first event the Unit has raised over $1million dollars in funding over 10 years. Built a strong personal relationship with Head of Haematology - Judith Trotman.
Established in 2019 a local community organisation with over 300 members. I represent the organisation as the President and in this period have achieved fundraising in excess of $200,000 which have been used for donations to various charities. Developed government & Club NSW relationships which has enabled funding received for grants in excess of $150,000.
Chairperson for Cancer Council NSW event Relay for Life in the Inner West community and over a 5 year period raised over $600,000 in fundraising, engaging over 5000 community participants, local & state government stakeholders and media.
Daffodil Day - operated the 3rd largest site in NSW recruiting over 120 volunteers across various age groups & raised in one site in one day over $50,000.
Australia's Biggest Morning Tea - guest speaker at various events across Sydney Metropolitan areas
Kokoda Trek Walkway - participant in walking the Kokoda Trek in New Guinea on the 60th Anniversary of this event representing our local community. Raised over $20,000 to provide villages along the trek with school materials eg) books, pens, chalk, crayons etc
Timeline
Property Development
Self Employed Investment
07.2022 - 04.2024
State Manager - Operations & Risk
Westpac Banking Corporation, WBC
01.2019 - 06.2022
State Manager - Business Banking SME Division
Westpac Banking Corporation, WBC
05.2016 - 12.2018
Regional Manager - Business Banking Division SME
Westpac Banking Corporation, WBC
02.2014 - 05.2016
Bank Manager
Westpac Group
07.2010 - 01.2014
State Development Manager
Cancer Council NSW
09.2008 - 06.2010
State Special Projects Manager
Cancer Council NSW
03.2008 - 09.2008
State Manager - State & Local Government
Cancer Council NSW
03.2006 - 03.2008
General Manager
Seres Australia Pty Limited
12.1994 - 03.2006
Chartered Accountant
Rowlands Chartered Accountants
07.1993 - 12.1994
Chartered Accountant
Stafford & Partners
02.1989 - 06.1993
Some College (No Degree) - Social Leadership Australia - 12 Month Program
Benevolent Society
Bachelor of Business - Accounting & Finance
University of Technology
High School Diploma -
Drummoyne Boys
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