Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Larsa Mikhael

Melbourne,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Diligent College Student focused on Information Technology and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

4
4
years of professional experience

Work History

Supervisor

Priceline
Broadmeadows, Vic
11.2020 - Current
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Assisted in creating budgets for departmental expenses including personnel costs.

Intern

National Institute of Technology
Melbourne, Vic
01.2024 - 02.2024
  • Provided technical support to users with various IT related problems.
  • Analyzed and documented user requirements for software development projects.
  • Developed test plans and scripts for system testing.

Education

Bachelor of Science - Information Technology

La Trobe University
Bundoora, VIC

Skills

  • Teamwork and Collaboration
  • Network Administration
  • Security Protocols
  • Device configuration
  • System Administration
  • Hardware Installation
  • Software Updates
  • Data Recovery
  • IT Documentation
  • Incoming Call Management
  • Technical Troubleshooting
  • Customer Service

Languages

English
Professional
Assyrian
Professional

Timeline

Intern

National Institute of Technology
01.2024 - 02.2024

Supervisor

Priceline
11.2020 - Current

Bachelor of Science - Information Technology

La Trobe University
Larsa Mikhael