Lasanh Thepphavong
The Rocks,NSW
Summary
Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organization. Customer-focused housekeeper with issue resolution experience and knowledge of safety procedures. Bilingual and personable with "can-do" attitude. Established background as room attendant for five-star resort. The ability to contribute to the most exceptional guest service and overall success of the hotel comes from hospitality skills and experience.
Overview
1
1
year of professional experience
Work History
Room Attendant
Silk Hospitality
09.2023 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Guest Service
Accor Hotels
01.2024 - 02.2024
- Delivered outstanding guest service.
- Assisted in supervision of Guest Service Agents as directed.
- Recruited and trained new members of guest service team.
- Followed directions from lead Waitress to deliver exceptional guest service.
- Provided excellent guest service, addressing concerns or questions professionally and promptly.
- Drove excellent guest service for events and conducted evaluations after completion.
Restaurant Staff Member
Hiw So
01.2023 - 12.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to increased sales by upselling menu items and promoting daily specials.
- Increased repeat business through exceptional hospitality skills, building rapport with customers to create loyal patrons of the establishment.
- Evaluated team performance regularly, providing constructive feedback to help employees improve their skills over time.
- Handled high-pressure situations with composure, resolving customer complaints professionally and effectively.
- Maintained a clean and organized dining area, ensuring a comfortable environment for patrons.
Education
Bachelor - Hospitality
Torrens University Australia
Sydney, NSW03.2026
No Degree - Food And Safety Online Course
Alison
Sydney, NSW04.2023
High School Diploma -
Kiettisack International School
Vientiane06.2022
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Professional and Courteous
- Team Support and Collaboration
- Hospitality industry
- Room preparation
- Cleaning techniques
- Customer Service
- Quality Control
Languages
English
Full Professional
Thai
Native or Bilingual
Lao
Native or Bilingual
Timeline
Guest Service
Accor Hotels
01.2024 - 02.2024
Room Attendant
Silk Hospitality
09.2023 - Current
Restaurant Staff Member
Hiw So
01.2023 - 12.2023
Bachelor - Hospitality
Torrens University Australia
No Degree - Food And Safety Online Course
Alison
High School Diploma -
Kiettisack International School
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