Lasen Sanviru
Melbourne,VIC
Summary
Driven professional with a proven track record in enhancing customer satisfaction and maintaining high standards of cleanliness, as demonstrated at Tropoz Commercial. Skilled in housekeeping and exceptional customer service, adept at resolving conflicts and improving facility hygiene. Achieved significant improvements in workplace cleanliness and customer loyalty through meticulous attention to detail and active listening.
Overview
5
5
years of professional experience
Work History
Cleaner
Tropoz Commercial
Mernda, VIC
02.2024 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Manager's Assistant
IROSHA INTERNATIONAL PVT LTD
Colombo Sri Lanka
09.2022 - 08.2024
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Attended monthly sales meetings and reported pertinent information to employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Customer Service Representative
Pizza Hut
Colombo Sri Lanka
12.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Manager's Assistant
Resource Granite Exporters Pvt Ltd
Colombo Sri Lanka
07.2020 - 08.2022
- Managed Imports and exports of Raw Materials and finished goods
- Quality Assurance and Production Inspection
- Resolved customer complaints with empathy
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Streamlined import and export processes by implementing effective documentation procedures.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
Education
Business Administration And Management
Stafford International School
Colombo Sri Lanka Skills
Cleaning and sanitizing
Sweeping and Mopping
Housekeeping
Customer Service
Timeline
Cleaner
Tropoz Commercial
02.2024 - Current
Manager's Assistant
IROSHA INTERNATIONAL PVT LTD
09.2022 - 08.2024
Manager's Assistant
Resource Granite Exporters Pvt Ltd
07.2020 - 08.2022
Customer Service Representative
Pizza Hut
12.2019 - 05.2020
Business Administration And Management
Stafford International School