Lashani Samaratunga
35 Christina Crescent Melton,3337
Summary
I am a dedicated and hardworking individual with a strong background in customer service and hospitality. My experience has equipped me with excellent communication skills and the ability to connect with people from diverse backgrounds. I am known for my positive attitude and strong work ethic, always willing to go the extra mile to ensure customer satisfaction. I thrive in fast-paced environments, where I can demonstrate my adaptability and commitment to delivering exceptional service. My character is defined by my reliability, teamwork, and a genuine passion for helping others, making me a valuable asset to any team.
Overview
4
4
years of professional experience
Work History
Customer Service Team Member
Coles Supermarkets
Melton South, 3338
02.2021 - 02.2023
- Tracked inventory levels to ensure sufficient supply of products.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Demonstrated strong knowledge of store services, products and policies.
- Coordinated shipping orders accurately and promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Operated cash register efficiently to process customer payment transactions accurately.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with inventory management including stock replenishment and ordering supplies.
Waitress
The Golden Fleece Hotel
Melton High Street , 3337
10.2022 - 02.2025
- Performed basic math calculations when computing bills for customers' meals.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Worked effectively in team environments to make the workplace more productive.continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Answered customer inquiries regarding products, services, billing, and other related topics.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
All Rounder
The Coffee Club
Melton Woodgrove, 3337
03.2024 - Current
- Managed household errands and other essential duties.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted available products and services to customers during service, account management and order calls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Received and accurately processed customer payments.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Kurunjang Secondary College
Melton Kurunjang 3337Skills
- Interpreting orders
- Skill building
- Career development
- Professionalism
- Analytical thinking
- Goal setting
- Critical thinking
- Reliability
- Attention to detail
- Multitasking capacity
Timeline
All Rounder
The Coffee Club
03.2024 - Current
Waitress
The Golden Fleece Hotel
10.2022 - 02.2025
Customer Service Team Member
Coles Supermarkets
02.2021 - 02.2023
Kurunjang Secondary College
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