Hi, I’m
Lashani Samaratunga
35 Christina Crescent Melton,3337
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
Work History
Coles SupermarketsMelton South, 3338
Customer Service Team Member
02.2021 - 02.2023
Job overview
- Tracked inventory levels to ensure sufficient supply of products.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Demonstrated strong knowledge of store services, products and policies.
- Coordinated shipping orders accurately and promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Operated cash register efficiently to process customer payment transactions accurately.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with inventory management including stock replenishment and ordering supplies.
The Golden Fleece HotelMelton High Street , 3337
Waitress
10.2022 - 02.2025
Job overview
- Performed basic math calculations when computing bills for customers' meals.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Worked effectively in team environments to make the workplace more productive.continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Answered customer inquiries regarding products, services, billing, and other related topics.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
The Coffee ClubMelton Woodgrove, 3337
All Rounder
03.2024 - Current
Job overview
- Managed household errands and other essential duties.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted available products and services to customers during service, account management and order calls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Received and accurately processed customer payments.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Kurunjang Secondary College
Skills
- Interpreting orders
- Skill building
- Career development
- Professionalism
- Analytical thinking
- Goal setting
- Customer service
- Reliability
- capacity
- Friendly, positive attitude
- Attention to detail
- Time management
- Abilities
- Flexible and adaptable
- Dependable and responsible
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
All Rounder
The Coffee Club
03.2024 - Current
Waitress
The Golden Fleece Hotel
10.2022 - 02.2025
Customer Service Team Member
Coles Supermarkets
02.2021 - 02.2023
Kurunjang Secondary College
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