Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lashay Johnson

South Kalgoorlie

Summary

Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Overview

4
4
years of professional experience

Work History

Administrator

LHS Rocktools
03.2025 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.

Receptionist

MLG Kalgoorlie
11.2024 - 03.2025
  • Greeted visitors warmly and ensured they had a positive experience.
  • Answered phones professionally in accordance with organizational protocols.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Assisted with administrative tasks such as filing documents, copying materials.
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner.
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Answered questions about organization and provided callers with address, directions, and other information.
  • Checked visitors in and directed or escorted to appropriate departments and personnel.
  • Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
  • Maintained confidentiality of sensitive information obtained through job duties.
  • Processed incoming mail and packages accurately and promptly.
  • Signed for incoming deliveries and notified employees of packages.
  • Maintained office and faculty supplies to keep optimum stock on hand.
  • Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
  • Transmitted information and documents to customers via computer and mail.
  • Utilized Microsoft Office Suite to create professional documents for internal use or external distribution.
  • Scheduled conference rooms for meetings and special events as needed.
  • Organized and filed important documents in filing cabinets or in online document storage solutions.
  • Operated telephone switchboard to answer and forward calls.
  • Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
  • Provided information about establishment, such as location of departments and offices, employees within organization, and services provided.
  • Maintained office equipment and reported malfunctions for servicing.
  • Coordinated travel arrangements for employees and clients as needed.
  • Ordered employee uniforms as required.

Sales Assistant

Red Dot
07.2021 - 11.2024
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Accepted and completed cash and credit card payments.
  • Assisted customers in locating products, providing detailed information and recommendations.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.

Administrative Assistant

Mako Hydraulic Services
04.2023 - 12.2023
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Maintained database of client contact information with accuracy and attention to detail.
  • Maintained office inventory by assisting with supply orders.
  • Monitored daily operations in order to ensure efficient workflow processes were being followed.
  • Established professional and collaborative working relationships with company associates and external parties.
  • Proofread documents for grammar accuracy prior to submission.
  • Provided cross-coverage support for other administrative personnel.
  • Created, maintained and entered information into databases.

Education

Year 12 Graduate -

Eastern Goldfields College
Kalgoorlie, WA
10.2024

Certificate III - Business Administration

Central Regional TAFE
WA
08-2023

Skills

  • Opening and closing procedures
  • Payment Processing
  • Excellent Communication
  • Reliable and Responsible
  • Multitasking
  • Filing
  • Time Management
  • Returns and exchanges
  • Store Organization
  • Attention to Detail
  • Customer Service
  • Active Listening
  • Data Entry

Accomplishments

  • Colors Award - Top 10% of Vet Students in Year 11 (Semester One and Two 2023)
  • Certificate of achievement in English and Modern History for being most consistent with my grades (2023)
  • Certificate for achieving the highest grades in the Children and Family class (2024)

Timeline

Administrator

LHS Rocktools
03.2025 - Current

Receptionist

MLG Kalgoorlie
11.2024 - 03.2025

Administrative Assistant

Mako Hydraulic Services
04.2023 - 12.2023

Sales Assistant

Red Dot
07.2021 - 11.2024

Year 12 Graduate -

Eastern Goldfields College

Certificate III - Business Administration

Central Regional TAFE

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Lashay Johnson