Lashay Liao
Runcorn,Australia
Summary
Accomplished Operations Officer and Administrative Specialist with over 14 years of cross-sector experience in banking, education, healthcare, and government. Proven expertise in financial processing, compliance, international student services, and bilingual marketing campaigns. Skilled in building agent networks, supporting international enrolments, and ensuring compliance with Australian education frameworks including ESOS and the National Code. Multilingual (English, Mandarin, Cantonese, Taiwanese) and adept at delivering high-quality client-focused service in complex, fast-paced environments. Currently completing an MBA at Boston University.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Operations Officer
International Banking Group
Brisbane, Australia
01.2025 - Current
- Execute risk-compliant operational processes for high-value corporate transactions (AUD $1M+).
- Applied strict compliance frameworks and audit-ready reporting—skills directly transferable to ESOS and National Code adherence.
- Balanced competing priorities under tight deadlines while ensuring accuracy and service quality.
Marketing & Operations Coordinator (Family Businesses)
Brisbane & Taiwan
01.2011 - Current
- Developed bilingual marketing campaigns targeting Taiwanese and Chinese-speaking communities, achieving 8,000+ views on Xiaohongshu within four months.
- Built and maintained client/agent-style relationships across Taiwan and Australia, supporting over 200+ projects.
- Oversaw client bookings, multicultural customer service, and operational efficiency.
- Contributed to enrolment-style growth outcomes through tailored campaigns, demonstrating ability to meet regional targets within compliant frameworks.
Health Information Officer / Medical Records
Sunnybank Private Hospital
Brisbane, Australia
01.2022 - 01.2025
- Managed secure electronic and physical medical record systems, ensuring compliance with privacy regulations.
- Conducted audits, processed clinical documentation requests, and coordinated medico-legal records.
- Led digitization initiatives, improving retrieval efficiency by 30%.
- Supported frontline staff and external stakeholders with accurate and timely information.
Teacher Aide
Calamvale Community College
Brisbane, Australia
01.2022 - 01.2023
- Assisted teachers in classroom activities and student support.
- Provided bilingual support to international students, ensuring smooth adjustment and academic success.
- Supported lesson preparation and supervised student learning.
Visa & Passport Officer / Assistant to Ambassador
Taipei Economic & Cultural Office
Brisbane & Auckland
01.2007 - 01.2013
- Processed 500+ visa and student-related applications monthly, directly supporting Taiwanese student mobility to Australia and New Zealand.
- Maintained close collaboration with Taiwanese education agents, parents, and institutions—building an early network still relevant today.
- Applied policy and legislative requirements to resolve complex client cases.
- Delivered bilingual support (Mandarin/English) to international clients.
- Ensured compliance with international education and immigration regulations—experience highly relevant to ESOS and the National Code.
Secretary to Director (Corporate Training, Global Clients)
Asia Division
Taiwan, Taiwan
01.2009 - 01.2011
- Provided executive support for a corporate training company serving global clients including HSBC and ICRT.
- Coordinated communication between directors, trainers, and multinational clients across Asia-Pacific.
- Assisted in program delivery for cross-border employee and employer training.
Deputy Banking Consultant / Personal Banker (Migrant Banking)
National Bank of New Zealand
Auckland, New Zealand
01.2003 - 01.2007
- Advised new migrants on banking, investment, and settlement-related services.
- Achieved highest customer satisfaction score across Auckland branches.
- Promoted to Deputy Banking Consultant, strengthening referral networks and community engagement.
- Recognized for youth account promotions and customer onboarding excellence.
Bank Teller
Cathay United Bank
Taiwan, Taiwan
01.1995 - 01.1998
- Processed 25+ daily transactions per hour with 100% drawer balancing accuracy.
- Implemented an 'express line' during peak times, reducing wait time by 25%.
- Promoted to Deputy in the Loans Unit to support loan processing and reconciliation activities.
- Awarded 'Teller of the Year' for outstanding accuracy and service.
Education
MBA
Boston University
USA05-2025
Master of Education -
Colorado International University
USA01-2023
Diploma of Child Care Education -
Spark Training Australia
Sydney, NSW01-2021
Bachelor of Business - HR Management & Marketing
Massey University
NZ12-2003
Certificate in Communication & Business Skills -
Southbank TAFE
QLD01.1998
Skills
- International Student Recruitment & Agent Relationship Management (Taiwan focus)
- Financial Processing & Reconciliation
- Student Fee Administration & Debt Management
- Policy, Legislation & Compliance Application (ESOS / National Code)
- Audit-Ready Documentation & Reporting
- Digital Marketing Campaigns & Social Media Strategies
- Client-Focused Service & Problem Solving
- Multilingual Communication (English, Mandarin, Cantonese, Taiwanese)
- Time Management & Team Collaboration
Certification
- Senior Chinese Language Teacher, IPA, 2024
- TESOL/TEFL Certificate (120 hours), World TESOL Academy, 2025
- Generative AI Professional Certificate, Microsoft & LinkedIn, 2025
- Management Communication, Peking University, 2025
- Certificate in Property Salesperson, QLD, 2022
- ACTFL Distinguished / TBCL Level 7, Chinese Language Proficiency
Timeline
Operations Officer
International Banking Group
01.2025 - Current
Health Information Officer / Medical Records
Sunnybank Private Hospital
01.2022 - 01.2025
Teacher Aide
Calamvale Community College
01.2022 - 01.2023
Marketing & Operations Coordinator (Family Businesses)
01.2011 - Current
Secretary to Director (Corporate Training, Global Clients)
Asia Division
01.2009 - 01.2011
Visa & Passport Officer / Assistant to Ambassador
Taipei Economic & Cultural Office
01.2007 - 01.2013
Deputy Banking Consultant / Personal Banker (Migrant Banking)
National Bank of New Zealand
01.2003 - 01.2007
Bank Teller
Cathay United Bank
01.1995 - 01.1998
MBA
Boston University
Master of Education -
Colorado International University
Diploma of Child Care Education -
Spark Training Australia
Bachelor of Business - HR Management & Marketing
Massey University
Certificate in Communication & Business Skills -
Southbank TAFE
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