Lassen Paulk
Melbourne,VIC
Summary
Motivated customer service professional with proven record of boosting sales and customer loyalty. Committed to strengthening customer experiences with positivity and professionalism as well as a willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Events Team Member/ Host
Portsea Hotel
01.2024 - Current
- Increased attendee satisfaction by delivering personalized attention to special requests, fostering trust and confidence in our services.
- Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests, managing reservations and seating arrangements.
- Addressed potential issues proactively, mitigating risks while maintaining smooth event flow.
Diamond Sales Associate
Daniels Jewelers
04.2023 - 12.2023
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked to meet or exceed special targets for credit card applications and specific product promotions.
- Provided product knowledge on Diamonds and other precious stones.
Pharmacy Technician
Publix
07.2022 - 12.2022
- Counted, measured and compounded medications following standard procedures.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Model Recruiter
Salon Yoshiko, Bergdorf Goodman
04.2021 - 05.2022
- Generated specific candidates through advertisements, and pre-screening assessments.
- Awarded for my excellence in customer service and honor of helping run NYFW 2021
- Developed recruiting strategies to identify and build network of new clients to the Salon
- Adaptable and proficient in learning new concepts quickly and efficiently
Sales Associate
Bloomingdale's
11.2020 - 02.2021
- Designer handbag specialist
- Informed guests with product knowledge to ensure everyone received high quality merchandise
- Built strong clients through consistent delivery of requested services and exceptional results.
Sales Associate
Express Clothing
10.2019 - 04.2020
- Responsible for a daily quota in sales, credit card applications, and the opportunity to transform the customer through appearance
- Educated clients about products and self-maintenance to keep up with new wardrobes.
- Processed payments, entering sales in register for prompt customer service.
Sales Associate
Target
10.2019 - 10.2020
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided positive first impressions to welcome existing, new, and potential customers.
Barista
Starbucks
10.2018 - 09.2019
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
Security Officer
ADC LTD NM
09.2017 - 07.2018
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Stock Associate
Hollister.Co
05.2015 - 11.2015
- Answered customer questions and provided detailed product information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
Associate's degree - Communications
Central New Mexico Community College
Albuquerque, NM06.2018
High school diploma - Secondary Education
Rio Rancho High School
Rio Rancho, NM06.2016
Skills
- Sales
- Public Speaking
- Customer Services
- Cash Handling
- Social Media Management
- Leadership
- Marketing
- Product Promotion
Accomplishments
Management hair team, Sherri Hill, New York Fashion Week (2021)
Published in New York Times, "A lexicon of American fashion", (2021)
Wardrobe Designer for a Feature Film, Man & Witch, (2022)
Timeline
Events Team Member/ Host
Portsea Hotel
01.2024 - Current
Diamond Sales Associate
Daniels Jewelers
04.2023 - 12.2023
Pharmacy Technician
Publix
07.2022 - 12.2022
Model Recruiter
Salon Yoshiko, Bergdorf Goodman
04.2021 - 05.2022
Sales Associate
Bloomingdale's
11.2020 - 02.2021
Sales Associate
Express Clothing
10.2019 - 04.2020
Sales Associate
Target
10.2019 - 10.2020
Barista
Starbucks
10.2018 - 09.2019
Security Officer
ADC LTD NM
09.2017 - 07.2018
Stock Associate
Hollister.Co
05.2015 - 11.2015
Associate's degree - Communications
Central New Mexico Community College
High school diploma - Secondary Education
Rio Rancho High School
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