Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Latecha Norman

Gin Gin,QLD

Summary

Proven Sales Assistant at Chi-link Massage Chairs, adept in customer service and sales expertise, significantly contributed to team success by exceeding sales targets. Skilled in cash handling and building customer loyalty through exceptional service and interpersonal skills. Demonstrated adaptability and problem-solving, ensuring high standards of customer satisfaction and operational efficiency.

Personable and positive with strong communication and customer service skills, adaptable in fast-paced retail environments. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth.

Offering excellent interpersonal skills and passion for helping customers, ready to learn and develop in retail environment. Brings solid understanding of customer service principles and sales techniques, with ability to quickly grasp new concepts. Ready to use and develop communication and problem-solving skills in Desired Position role.

Developed extensive customer service and sales skills in fast-paced retail environment, seeking to transition into new field. Expertise in handling transactions, managing inventory, and resolving customer issues. Committed to leveraging transferrable skills to contribute effectively in new role.

Professional and experienced sales professional prepared for this role. Strong focus on team collaboration and achieving results. Known for flexibility, reliability, and effective communication. Skills include customer service, inventory management, and sales techniques. Employers value problem-solving abilities and positive attitude.

Diligent Desired Position with solid background in assisting sales teams. Successfully supported sales processes and enhanced customer satisfaction through effective communication and problem-solving. Demonstrated strong organizational skills and adaptability in fast-paced environments.

Sales professional with proven track record in supporting sales teams and enhancing customer relations. Known for reliability and ability to adapt to changing needs, contributing to team success and achieving results. Possesses excellent communication and organizational skills.

Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.

Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

2022
2022
years of professional experience

Work History

Sales Assistant

Chi-link Massage Chairs
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Established rapport with customers using active listening and interpersonal skills.
  • Executed visual merchandising strategies to attract customers and drive sales.

Commercial Cleaner

Lindas Cleanery
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.
  • Refilled soap dispensers and air fresheners in Number bathrooms.
  • Kept building entryway glass clean and polished for professional presentation.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
  • Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
  • Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.

Receptionist

JRZ HOMES
09.2019 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

Yr 10

Benowa State High School
Benowa, QLD
09.2018

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Cash Register Operation
  • Complex Problem-Solving
  • Processing payments
  • Point of sale operation
  • Opening and closing procedures
  • Customer Needs Assessment
  • Team support and assistance
  • Returns and exchanges
  • Brand and product knowledge
  • Customer Service
  • Friendly and Helpful
  • Strong Communication and Interpersonal Skills
  • Reliable and Responsible
  • Team Cooperation
  • Adaptable and Flexible
  • Honest and Dependable
  • Customer Assistance
  • Attention to Detail
  • Creative Thinking
  • Positive Customer Engagement
  • Excellent Written and Verbal Communication
  • Decision-Making
  • Organization
  • Building Customer Loyalty
  • Goal-Driven
  • Flexible Hours
  • Safety and Cleanliness Standards
  • Relationship Building
  • Multitasking
  • Team Leadership
  • Meeting Sales Goals
  • Engaging with Diverse Customers
  • Organizational Skills
  • Store Opening and Closing
  • Sales and Promotions
  • Teamwork and Collaboration
  • Computer Proficiency and Microsoft Office
  • Exceeding Customer Expectations
  • Payment Processing
  • Multitasking Abilities
  • Product and Service Sales
  • Documentation And Reporting
  • Item Ticketing and Pricing
  • Inventory Management
  • Register Opening and Closing
  • Time Management
  • Basic Mathematics
  • Store Policies and Procedures
  • Active Listening
  • Problem-Solving
  • Conflict Resolution
  • Security Practices
  • Excellent Communication
  • Written Communication
  • Task Prioritization

Timeline

Receptionist

JRZ HOMES
09.2019 - 06.2021

Sales Assistant

Chi-link Massage Chairs

Commercial Cleaner

Lindas Cleanery

Yr 10

Benowa State High School

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Latecha Norman