Lateefa Tattersall
Moorooka
Summary
Hard-working individual with a proven track record of adaptability, consistently praised by teachers and employers. Over a 4-year professional journey, gained valuable experience in the customer service/retail sector at AOK Sushi, Woolworths, and Ampol. Developed a strong skill set in effective communication, time management, leadership, teamwork, cash handling, and both soft and hard skills. Multitasking abilities, problem-solving skills, and critical thinking have been recognized. Eager to leverage these qualities into a position at your company. Solid foundation in retail management excelling in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership abilities through effective team collaboration and consistently surpassing business goals. Thrives in evolving retail environments with a knack for inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach, brings comprehensive management experience and a keen focus on operational excellence. Adaptable and reliable asset in staff training and customer service, always brings a motivational approach and upbeat nature to every task. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking mindset and industrious work ethic with a diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Kitchen Hand
AOK Sushi
09.2018 - 11.2019
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Learned other teammates' work tasks to train as backup.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Enhanced customer satisfaction by quickly resolving issues related to food quality or preparation times.
Cake Decorator and Team Member
Woolworths
12.2019 - 03.2021
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Packaged and priced each product according to company pricing procedures.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Gas Station Attendant
Ampol
03.2021 - 08.2022
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Promoted special offers and discounts to customers to maximize sales.
- Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
- Processed transactions quickly, reducing customer wait times.
- Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
Manager
Lovisa
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
Certificate I And II - Business
Laidley State High School
Laidley, QLDCertificate II - Hospitality
Laidley State High School
Laidley, QLDCertificate II - Salon Assistance
TAFE Queensland
QLDYear 12 Graduate -
Laidley State Highschool
Laidley, QLD2018
Certificate I - Information And Digital Media And Technology
Laidley State Highschool
Laidley, QLDSkills
- Effective communication
- Time management
- Leadership
- Teamwork
- Cash handling
- Multitasking
- Problem solving
- Critical thinking
- Customer service
- Store operations
- Inventory control
- Complaint resolution
- Visual merchandising
- Team Training
- Staff management
- Strategic selling
- Leadership development
- Loss prevention
- Building brand awareness
- Decision-making
- Goal setting
Personal Information
Date of Birth: 12/29/00
Closing
After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Thank you for your consideration, and I look forward to hearing from you soon.
Timeline
Manager
Lovisa
01.2023 - Current
Gas Station Attendant
Ampol
03.2021 - 08.2022
Cake Decorator and Team Member
Woolworths
12.2019 - 03.2021
Kitchen Hand
AOK Sushi
09.2018 - 11.2019
Certificate I And II - Business
Laidley State High School
Certificate II - Hospitality
Laidley State High School
Certificate II - Salon Assistance
TAFE Queensland
Year 12 Graduate -
Laidley State Highschool
Certificate I - Information And Digital Media And Technology
Laidley State Highschool
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