Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Lateefah Osikoya

Minchinbury,NSW

Summary

Hi, my name is Lateefah Osikoya, I'm an 18-year-old student who is currently studying at Macquarie University with a Bachelors of Commerce and Engineering (Honours). I'm an adaptable employee with excellent customer service record. Accurate in completing orders, replenishing serving stations and cleaning workplace. Assisted servers by collecting payments, issuing receipts and setting up orders for customers. I have been a friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald's
09.2021 - 11.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Took orders, prepared meals and collected payments
  • Kept food preparation area, equipment and utensils clean and sanitary
  • Worked front counter, drive-thru and other areas
  • Assisted other team members to achieve goals
  • Prepared products following restaurant, health and safety standards & procedures
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Sales Assistant

Nature's Hair
04.2024 - 06.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
  • Processed transactions accurately while maintaining high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Enhanced customer satisfaction with personalised product recommendations based on their needs and preferences.
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.

Production Warehouse Staff

Roses Only
02.2024 - 02.2024
  • Ensuring workstation is clean
  • Preparing all orders for shipment
  • Followed safety procedures and guidelines
  • Operated machines
  • Verifying deliveries
  • Working with pallet jacks
  • Packing orders.
  • Consistently met daily performance metrics through diligent task completion, maximising productivity within allocated hours.

Festive Team Member

Lovisa's
11.2023 - 01.2024
  • Working well within a team to deliver great results
  • Ability to perform in a fast-paced, high volume retail environment
  • Exceptional communication & customer service skills
  • Enthusiasm and initiative
  • Styling customers and ensuring that customers are comfortable and confident with their purchases.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

Bachelor of Commerce And Engineering (Honours) - Commerce And Software Engineering

Macquarie University
Sydney, NSW
02.2029

High School Diploma -

Quakers Hill High School
09.2023

Some College (No Degree) -

Australian Islamic College of Sydney
Mount Druitt

Skills

  • Quality control checks
  • Drive thru operations
  • PPE compliance
  • Supplies restocking
  • Clear communication
  • Dependable and cooperative
  • Willingness to learn
  • Customer service
  • Cash drawer operations
  • Stocking and replenishing
  • Cleaning (mopping, dishwashing)
  • Teamwork and collaboration
  • Valid Driver's license
  • Processing payments

Hobbies and Interests

  • Cooking
  • Volunteering
  • Playing sports

Languages

English
Native or Bilingual
Yoruba
Native or Bilingual

Timeline

Sales Assistant

Nature's Hair
04.2024 - 06.2024

Production Warehouse Staff

Roses Only
02.2024 - 02.2024

Festive Team Member

Lovisa's
11.2023 - 01.2024

Crew Member

McDonald's
09.2021 - 11.2022

Bachelor of Commerce And Engineering (Honours) - Commerce And Software Engineering

Macquarie University

High School Diploma -

Quakers Hill High School

Some College (No Degree) -

Australian Islamic College of Sydney

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Lateefah Osikoya