Summary
Overview
Work History
Education
Skills
Timeline
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Latesha Lloyd-Ratcliff

Torquay Hervey Bay,QLD

Summary

Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Industrious Bartender with broad experience in variety of bars. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations. Reliable and hardworking bartender that works autonomously or in teams to serve customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

2
2
years of professional experience

Work History

Bartender

Torquay hotel
Hervey Bay , QLD
05.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Stocked ice bins and coolers as needed throughout shift.

Restaurant Waiter

RSL
Hervey Bay, QLD
11.2022 - 03.2023
  • Greeted customers, provided menus and answered questions about menu items.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Restaurant Waiter

Tres salsas
Hervey Bay, QLD
08.2022 - 03.2023
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.

Kitchen Hand

Crafty cargo tap house
Hervey Bay, QLD
02.2022 - 10.2022
  • Cleaned dishes, pots, pans and utensils.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Stocked shelves with food supplies, such as canned goods and dry ingredients.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.

Restaurant Waiter

Mexican cantina
Melbourne , VIC
12.2021 - 01.2022
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.

Cashier

Sports first
Melbourne , VIC
12.2021 - 12.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

Keysborough Secondary College
Melbourne, VIC
12-2021

Skills

  • Outstanding Customer Service
  • Customer Service
  • Handling Difficult Customers
  • Beverage Preparation
  • Responsible Alcohol Service
  • Food Running
  • Liquor, Beer, And Wine Knowledge

Timeline

Bartender

Torquay hotel
05.2023 - Current

Restaurant Waiter

RSL
11.2022 - 03.2023

Restaurant Waiter

Tres salsas
08.2022 - 03.2023

Kitchen Hand

Crafty cargo tap house
02.2022 - 10.2022

Restaurant Waiter

Mexican cantina
12.2021 - 01.2022

Cashier

Sports first
12.2021 - 12.2021

Keysborough Secondary College
Latesha Lloyd-Ratcliff