Lathanyiel Utupo
Oran Park,NSW
Summary
I’m a motivated individual who aspires to gain new skills and experiences. I am seeking a stable position with a reputable employer and business that will allow me to start a career. I wish to progress and evolve as a valued employee and become part of a great team. I am available to work full-time shifts around the business needs.
I'm also driven with talent for merchandising and attracting loyal customers through personalized service. Understands customers' needs to customize sales approaches. Friendly, upbeat and dedicated to customer satisfaction.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Winnings Appliances
Rousehill, NSW
10.2022 - 04.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Advised customers on product features, warranties, delivery options, and financing terms.
- Demonstrated use of appliances to potential buyers in a showroom setting.
- Conducted follow-up calls with customers to ensure satisfaction with purchase.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Assisted warehouse personnel in packing orders when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Utilized street maps to plan and determine most efficient routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Notified customers of delays to decrease calls to support.
Sales Assistant
Bonds Australia
Sydney , NSW
01.2020 - 02.2021
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Priced out products upon request of customers.
- Answered customers' questions regarding products, prices and availability.
- Built and maintained effective relationships with peers and upper management to drive team success.
- Accepted and completed cash, check and credit card payments.
- Handled credit and debit card payment processing to complete purchasing experience.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Received and processed product returns.
- Answered questions about current promotions and resolved issues according to store policies.
- Used product knowledge to assist customers and suggest products.
- Listened to customer needs to identify and recommend optimal [Product or Service] selections.
Sales Assistant
Just Jeans
Sydney, NSW
05.2018 - 10.2018
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Answered customers' questions regarding products, prices and availability.
- Built and maintained effective relationships with peers and upper management to drive team success.
- Accepted and completed cash, check and credit card payments.
- Handled credit and debit card payment processing to complete purchasing experience.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Used product knowledge to assist customers and suggest products.
- Listened to customer needs to identify and recommend optimal Clothing selections.
- Suggested appropriate products and answered questions for customers.
Education
certificate III Hospitality -
Elderslie high school
2018
High School Diploma -
Elderslie High School
Elderslie12.2018
Skills
- Reliable and punctual
- Very organized
- Ability to learn quickly
- Cash register operation
- Customer assistance
- Work well with Team and independently
- Team leadership skills
- Articulate communication skills
- Software troubleshooting
- Customer Service
- Technologically savvy
- Great work ethic
References
references Available upon request.
Name: Juliette Tui
Company: Just Jeans
Title: Manager
Phone: 0459 510 362
Name: Patrick Taupau
Company: Bonds
Title: Manager
Phone: 0481 165 712
Timeline
Delivery Driver
Winnings Appliances
10.2022 - 04.2024
Sales Assistant
Bonds Australia
01.2020 - 02.2021
Sales Assistant
Just Jeans
05.2018 - 10.2018
certificate III Hospitality -
Elderslie high school
High School Diploma -
Elderslie High School
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