Latia Doherty

Duty Manager

• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Provided coaching and feedback for staff members.
• Maintained a safe work environment for customers and team members by following and adhering to safety protocols.
• Assisted in the development of sales techniques to increase store revenue.
• Handled and effectively resolved customer issues whilst maintaining positive customer relationships.
• Developed positive relationships with customers, team members and outside business partners and associates to foster a collaborative working environment.
• Provided assistance and training to new team members.
• Developed and maintained strong relationships with customers to increase loyalty and shopping satisfaction.
• Responsible for closing the store, requiring the handling of money and completion of the end-of-day float.

Clothing Manager

• Responsibility to fill and maintain a vital department of the store.
• Provided and efficiently explained tasks to other team members who were also working in the clothing department.
• Coordinated task allocations for team members to fill and update clothing displays.
• Enhanced team performance by providing ongoing feedback and compliments to team members.
• Collaborated with other department managers to develop strategies for optimal sales and improved customer shopping experience.
• Enhanced store appearance through regular visual display updates and efficient space utilisation.
• Helped with sales by implementing effective merchandising strategies.
• Maintained a clean and organized clothing department, ensuring a positive shopping experience for customers.
• Assisted customers in finding items that met their needs, while also making recommendations based on current trends or popular styles within the industry.
• Ensured compliance with company policies and procedures to maintain a safe working environment.