LATICIA KING
Summary
Hardworking and organised Team Leader that builds positive rapport guiding team members to achieve organizational goals. Develops strategies, provides training, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
6
6
years of professional experience
Work History
Adventure World Team Leader
Adventure World
09.2022 - Current
- Assist with escalated guest enquires with the aim to ensure their issues are resolved with a positive outcome
- Coordinate team member rotations and meal breaks
- Ensure relative systems, procedures and checks are completed
- Review team member interactions and provide direction information and resources
- Establish with team members the required job standards and provide support, advice and follow ups to ensure standards are met
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Collaborated with department heads to identify skills gaps and develop customized training interventions accordingly.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Produced training manuals, presentations and resources for enhanced learning.
Adventure World Cash Room Clerk
Adventure World
09.2021 - Current
- Uphold the company policies of confidentiality and safety
- Reconciling and reviewing daily transaction reports
- Preparing change orders and distributing change to various department team members
- Maintaining and entering information into the databases
- Counting cash room safe by hand
- Supervising machine transfers and till dispenses
- Strong knowledge of the cash recycler.
Adventure World Receptionist
Adventure World
09.2021 - Current
- Answering high volumes of calls
- Answering questions and dealing with complaints
- Processing transactions and making payments
- Resolving issues
- Communication and interpersonal skills including but not limited to collaboration, active listening and note taking
- Focused on customer satisfaction by upholding a professional quality of practice and prioritising gust needs
- Filling databases
- Ordering Courier services
- Administration support
- Coordination schedules
- Pick up and sort daily correspondence and deliver sorted mail
- Maintaining logbooks, including sign-in/out logs
- Manage front office reception area by cleaning and organization of desk.
Adventure World Front of House
Adventure World
10.2019 - Current
- Part of the front of House team
- Selling tickets
- Upselling products
- Working in the photography booth
- Elevated level of work in the Gift Shop
- Customer service
- Maintained high standard of work and attitude
- Dealing with guest interactions.
Cashier - IGA Coolbellup
10.2017 - 04.2019
- Maintained well-stocked cashier lanes and store shelves to promote strong sales
- Restocked, arranged, and organised merchandise store ends to drive product sales
- Worked with security to minimise loss by identifying and reporting suspicious behaviours
- Checked prices for customers and processed items sold by scanning barcodes
- Wrapped and bagged grocery items, fruit and vegetables and fresh produce
- Kept checkout tidy and clean
- Served the needs of customers in busy periods and maintained composure throughout
- Counted cash in register draw to balance register at the beginning and end of a shift
- Educated customers on promotions and daily sales items
- Bagged merchandise in a careful and efficient manner.
Education
Bachelor of Commerce - Human Resources Management
Curtin University
2025
High School Diploma -
Santa Maria College
Attadale, WA09.2021
Certificate IV - Family And Community Services
Fremantle Education Centre
08.2021
Skills
- Team Supervision
- Conflict Resolution
- Problem-Solving
- Analytical Thinking
- Attention to Detail
- Time Management
- Decision Making
Accomplishments
- 2020 Lions Club – Public Speaking Award, Year 11
- 2018 Endeavour Certificate – Maths, Year 9
- 2018 Endeavour Certificate – Drama, Year 9
- 2018 Public Speaking Highly Commended Certificate – Year 9
- 2018 School Debating Team Member
- 2017 Student Councillor, Year 8
- 2017 Endeavour Certificate, English, Year 8
volunteer and service
- 2019 Santa Maria Junior School Mentor
- 2018 Volunteer Cook for Vinnies
- 2018 Community Gardening Service
- 2018 Little Church Mentor
Work Skills
- Mac IOS
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Gateway Galaxy Point of Sale System
- ENTO Human Workforce
- NCR Counterpoint Inventory Management
References
Luke Lambert, Guest Experience Coordinator, Adventure World, Luke.lambert@adventureworld.net.au, 0403 596 939
Timeline
Adventure World Team Leader
Adventure World
09.2022 - Current
Adventure World Cash Room Clerk
Adventure World
09.2021 - Current
Adventure World Receptionist
Adventure World
09.2021 - Current
Adventure World Front of House
Adventure World
10.2019 - Current
Cashier - IGA Coolbellup
10.2017 - 04.2019
Bachelor of Commerce - Human Resources Management
Curtin University
High School Diploma -
Santa Maria College
Certificate IV - Family And Community Services
Fremantle Education Centre
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