Laticia McFarland
Dandenong,VIC
Summary
Organized and dependable professional with 4+ years of experience in customer service and warehouse operations Proven ability to manage multiple priorities while maintaining a positive attitude, and high productivity levels. Skilled in inventory management, order processing, and safety compliance, ensuring efficient operations in fast-paced environments. Recognized for strong teamwork, time management, and adaptability, contributing to team success and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inbound Call Center Representative
Tech Mahindra
Melbourne, vic
01.2025 - 09.2025
- Documented call details accurately in the CRM system.
- Resolved customer inquiries using company knowledge base.
- Assisted customers with product troubleshooting and resolution.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Amazon
Chandler Mcleaod
Mulgrave, Vic
06.2024 - 10.2024
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Executed packing tasks efficiently to meet operational demands.
- Maintained stock levels per company policies to ensure availability of products.
- Utilized protective materials, such as bubble wrap and foam sheets, for careful packaging.
Supermarket Cashier
Woolworths
Mulgrave, Vic
09.2020 - 09.2024
- Exercised leadership by motivating and inspiring team members to achieve goals.
- Strengthened communication skills through consistent customer interactions.
- Demonstrated initiative and creativity in resolving challenging tasks.
- Ensured customer satisfaction by providing timely assistance and service.
- Accurately counted register funds within established timelines.
- Collaborated effectively with team members to complete tasks efficiently.
- Developed strong leadership abilities through management responsibilities when required.
Outlook Drive Fish and Chips
Brandon Jose
Dandenong North, Vic
01.2019 - 10.2023
- Supported kitchen staff by executing various tasks efficiently and effectively.
- Ensured customer satisfaction through attentive service and prompt response to inquiries.
- Collaborated with team members to deliver fresh, timely meals to customers.
- Maintained high standards of customer service by respecting all patrons and their preferences.
- Assisted in inventory management by tracking ingredient supplies and ordering.
Education
Some College (No Degree) -
Lyndale Secondary College
Dandenong, VICSkills
- Adaptability and flexibility
- Leadership and supervision
- Service excellence
- Approachable demeanor
- Proactive contribution
- Organizational skills
Certification
- Victoria responsible Service Of Alcohol Certificate , Completed 26 February 2024
References
References available upon request.
Timeline
Inbound Call Center Representative
Tech Mahindra
01.2025 - 09.2025
Amazon
Chandler Mcleaod
06.2024 - 10.2024
Supermarket Cashier
Woolworths
09.2020 - 09.2024
Outlook Drive Fish and Chips
Brandon Jose
01.2019 - 10.2023
Some College (No Degree) -
Lyndale Secondary College