Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Laticia McFarland

Dandenong,VIC

Summary

Organized and dependable professional with 4+ years of experience in customer service and warehouse operations Proven ability to manage multiple priorities while maintaining a positive attitude, and high productivity levels. Skilled in inventory management, order processing, and safety compliance, ensuring efficient operations in fast-paced environments. Recognized for strong teamwork, time management, and adaptability, contributing to team success and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Inbound Call Center Representative

Tech Mahindra
Melbourne, vic
01.2025 - 09.2025
  • Documented call details accurately in the CRM system.
  • Resolved customer inquiries using company knowledge base.
  • Assisted customers with product troubleshooting and resolution.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Amazon

Chandler Mcleaod
Mulgrave, Vic
06.2024 - 10.2024
  • Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
  • Executed packing tasks efficiently to meet operational demands.
  • Maintained stock levels per company policies to ensure availability of products.
  • Utilized protective materials, such as bubble wrap and foam sheets, for careful packaging.

Supermarket Cashier

Woolworths
Mulgrave, Vic
09.2020 - 09.2024
  • Exercised leadership by motivating and inspiring team members to achieve goals.
  • Strengthened communication skills through consistent customer interactions.
  • Demonstrated initiative and creativity in resolving challenging tasks.
  • Ensured customer satisfaction by providing timely assistance and service.
  • Accurately counted register funds within established timelines.
  • Collaborated effectively with team members to complete tasks efficiently.
  • Developed strong leadership abilities through management responsibilities when required.

Outlook Drive Fish and Chips

Brandon Jose
Dandenong North, Vic
01.2019 - 10.2023
  • Supported kitchen staff by executing various tasks efficiently and effectively.
  • Ensured customer satisfaction through attentive service and prompt response to inquiries.
  • Collaborated with team members to deliver fresh, timely meals to customers.
  • Maintained high standards of customer service by respecting all patrons and their preferences.
  • Assisted in inventory management by tracking ingredient supplies and ordering.

Education

Some College (No Degree) -

Lyndale Secondary College
Dandenong, VIC

Skills

  • Adaptability and flexibility
  • Leadership and supervision
  • Service excellence
  • Approachable demeanor
  • Proactive contribution
  • Organizational skills

Certification

  • Victoria responsible Service Of Alcohol Certificate , Completed 26 February 2024

References

References available upon request.

Timeline

Inbound Call Center Representative

Tech Mahindra
01.2025 - 09.2025

Amazon

Chandler Mcleaod
06.2024 - 10.2024

Supermarket Cashier

Woolworths
09.2020 - 09.2024

Outlook Drive Fish and Chips

Brandon Jose
01.2019 - 10.2023

Some College (No Degree) -

Lyndale Secondary College

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Laticia McFarland