Latifa Es-sakali
Preston,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Phoneo Call Center
01.2003 - 04.2011
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Escalate unresolved problems to relevant internal team.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Marjane Holding
02.2001 - 03.2002
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Law - Law Degree
University Hassan 2
Casablanca09.2001
Skills
- Professional telephone demeanor
- Proofreading
- Customer Relationship Management
- Active listener
- Problem solving skills
- Patience
- Great work ethic
- People skills
- Time management skills
Certification
- Certificate IV in property services.
Tennis. Gym.
Tennis is a social sports that encourage interaction,communication,and fun.
Tennis offers great opportunities to meet new people ,on and off the court
Gym keeps me in shape.
Languages
Arabic
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
Phoneo Call Center
01.2003 - 04.2011
Cashier
Marjane Holding
02.2001 - 03.2002
Bachelor of Law - Law Degree
University Hassan 2
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