Latifah P K

As a gym assistant, I supported people of all ages and abilities in feeling safe and confident while using equipment, often helping those with mobility issues or low confidence to get started. I created a welcoming space, offered guidance with care and patience, and worked to maintain a clean and supportive environment. Across this role, I’ve learned how to build trust, adapt to individual needs, and support others with empathy.

• Boosted gym cleanliness by performing routine maintenance tasks, including sanitizing equipment and tidying up workout areas.
• Maintained accurate records of membership details, attendance figures, and financial transactions in accordance with gym policies and procedures.
• Facilitated a welcoming atmosphere for new members, offering personalized tours of the facility and answering questions about available services.
• Supported the Gym Manager in various administrative tasks such as data entry, scheduling staff shifts, and tracking equipment maintenance schedules.
• Improved gym member satisfaction by providing assistance with exercise equipment and demonstrating proper techniques.
• Streamlined front desk operations by managing phone calls, greeting guests, and processing payments efficiently while maintaining a friendly demeanor at all times.
• Established rapport with regular clients through consistent engagement during their workouts which fostered a sense of community within the gym.

In my roles as a waitress, I developed strong communication and problem-solving skills in fast-paced, high-pressure settings. I regularly worked with people from diverse backgrounds, handled challenging situations calmly, and consistently aimed to provide friendly and respectful service.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.