Summary
Work History
Education
Skills
Software
References
Timeline
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Latifah Masyhur

Customer Services Officer
Balga,WA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Customer Services Officer

Inner Western Workskills Inc
Cannington, WA
01.2021 - Current
  • Provided quality service to all clients & stakeholders, irrespective of their age, gender, race, culture, religion, disability or circumstances.
  • Provided accurate and timely information to employers, clients, and other customers of the organisation. Both in person and over the phone, in a courteous and helpful manner.
  • Managed organisation's data entry, word processing, and administrative requirements in a timely, accurate and efficient manner.
  • Effectively managed supplies of petty cash, stamps, metro tickets, petrol vouchers and the distribution to staff and clients.
  • Effectively managed supplies of office and housekeeping consumables.
  • Adhered to the requirements and standards within the organisation quality management system.
  • Participated in professional development, site meetings, training, and functions as required.
  • Attention to the administrative standard operating procedures.
  • Maintained the professional standard of the reception area, waiting ares and lunch room facilities.
  • Assisted Employment Consultants and Business Development Consultants with vacancy and employment lodgement requirements, onto government authority and internal IT systems as required.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed data entry to record call notes, suggestions and questions.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
  • Assisted clients and colleagues with IT Support when required.
  • Other duties as directed by site manager, area manager, and general manager.

Customer Services and Sales Consultant

Telstra Corporation
Booragoon, WA
05.2019 - 12.2020
  • Provided first-rate service to all customers and potential customers.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Worked to build relationships with customers and
  • Created and implemented sales strategies to successfully meet company targets.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Conducted daily follow-up calls to answer client's questions and manage sales process.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Identified prospects' needs and provided information on suitable products and services.
  • Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.

Retail Service Specialist

Yes Optus
Morley, WA
04.2018 - 05.2019
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Identified issues, analysed information and provided solutions to problems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Resolved problems, improved operations and provided exceptional service.
  • Used coordination and planning skills to achieve results according to schedule.

Merchandiser

Salvos Stores
Gosnells, WA
09.2016 - 10.2016
  • Voluntary Job.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Worked with managers and advertising directors to optimize promotions.
  • Verified products appeared at correct locations in proper quantities.
  • Established strong vendor relationships to maintain and support business.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.

Attendant

HBF Health Fund
Perth, WA
05.2016 - 05.2016
  • Voluntary job for 2 days in a row, during the HBF Run 2016.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
  • Responded to all customer inquiries thoroughly and professionally.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Followed established protocols for door and entry security.

Education

High School Degree - Information Technology

Langford Islamic College
Langford, WA
02.2011 - 11.2015

Skills

    Excellent time management skills

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Software

Microsoft Office Suite

References

Inner Western Workskills Inc.

  • Supervisor.
  • Sandra Zincraft - 0417 904 880.

Inner Western Workskills Inc.

  • Workplace Advisor.
  • Parimal Mahamuni - 0430 132 003.

Timeline

Customer Services Officer

Inner Western Workskills Inc
01.2021 - Current

Customer Services and Sales Consultant

Telstra Corporation
05.2019 - 12.2020

Retail Service Specialist

Yes Optus
04.2018 - 05.2019

Merchandiser

Salvos Stores
09.2016 - 10.2016

Attendant

HBF Health Fund
05.2016 - 05.2016

High School Degree - Information Technology

Langford Islamic College
02.2011 - 11.2015
Latifah MasyhurCustomer Services Officer