Microsoft Office Suite
Customer Services Officer
Inner Western Workskills Inc
Cannington , WA
2021.01 - Current
- Provided quality service to all clients & stakeholders, irrespective of their age, gender, race, culture, religion, disability or circumstances.
- Provided accurate and timely information to employers, clients, and other customers of the organisation. Both in person and over the phone, in a courteous and helpful manner.
- Managed organisation's data entry, word processing, and administrative requirements in a timely, accurate and efficient manner.
- Effectively managed supplies of petty cash, stamps, metro tickets, petrol vouchers and the distribution to staff and clients.
- Effectively managed supplies of office and housekeeping consumables.
- Adhered to the requirements and standards within the organisation quality management system.
- Participated in professional development, site meetings, training, and functions as required.
- Attention to the administrative standard operating procedures.
- Maintained the professional standard of the reception area, waiting ares and lunch room facilities.
- Assisted Employment Consultants and Business Development Consultants with vacancy and employment lodgement requirements, onto government authority and internal IT systems as required.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Assisted clients and colleagues with IT Support when required.
- Other duties as directed by site manager, area manager, and general manager.