Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Latitia Benney

Port Adelaide ,SA

Summary

Dynamic professional with a proven track record in streamlining operations and enhancing customer satisfaction at Opti Freight Solutions. Expert in multi-line phone operation and document digitization, coupled with exceptional team management and professionalism. Achieved significant improvements in organizational efficiency and vendor relationships through meticulous record-keeping and quality control.

Knowledgeable with robust background in managing front-desk operations and administrative tasks. Proven track record of streamlining appointment scheduling and enhancing customer satisfaction. Demonstrated skills in multitasking and effective communication.

Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.

Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.

Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.

Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

9
9
years of professional experience

Work History

Admin/Receptionist Administrator

Opti Freight Solutions
01.2024 - 08.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Facilitated communication between departments, improving overall organizational efficiency.
  • Streamlined invoice processing, contributing to improved vendor relationships and financial management.
  • quotes and orders also used Xero and excel and word to process orders and payments and deliverys.

Caravan Park Cleaner

Windsor Gardens Caravan Park
04.2019 - 07.2019
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • making 40 beds and cleaning cabin kitchens bathrooms and topping up coffee and tea and other items needed aswell as doing dishes and replacing cups and glasses.

Commercial Cleaner

Kleen-Az Services
02.2016 - 12.2018
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • cleaned offices desks and mangers offices of 20 offices and kitchens, toilets,private homes and rentals and foodland after hours.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.
  • Refilled soap dispensers and air fresheners in [Number] bathrooms.
  • Kept building entryway glass clean and polished for professional presentation.

Education

High School Diploma -

Golden Grove High School
The Grove Way Golden Grove
10-2018

Skills

  • Scheduling appointments
  • Document scanning and digitization
  • Multi-line phone operation
  • Document retrieval
  • Call handling
  • Scheduling
  • Bookkeeping
  • Quickbooks
  • Policy and procedure modification
  • Team Management
  • Professionalism
  • Quality Control
  • Record-keeping

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Admin/Receptionist Administrator

Opti Freight Solutions
01.2024 - 08.2024

Caravan Park Cleaner

Windsor Gardens Caravan Park
04.2019 - 07.2019

Commercial Cleaner

Kleen-Az Services
02.2016 - 12.2018

High School Diploma -

Golden Grove High School
Latitia Benney