Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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LaTonia Innell

Nambour,QLD

Summary

Hostess: I have experience working as a hostess where I played a pivotal role in ensuring a welcoming and organized dining experience for guests. My responsibilities included greeting and seating guests promptly, managing reservations and waitlists efficiently, and maintaining clear communication with both guests and restaurant staff. I developed strong customer service skills, adept at handling inquiries, accommodating special requests, and addressing concerns to ensure exceptional guest satisfaction. My organizational abilities and attention to detail allowed me to effectively manage the flow of the dining room during busy periods, contributing to a positive and seamless dining experience for all guests.

Deli Associate:In my role as a Deli Associate, I gained valuable experience in food preparation, customer service, and maintaining food safety standards. I specialized in slicing, weighing, and packaging a variety of deli products such as meats, cheeses, salads, and sandwiches according to customer preferences and company standards. I demonstrated meticulous attention to detail in ensuring product quality and freshness while adhering strictly to food safety and hygiene protocols. My customer-focused approach enabled me to provide personalized service, engage with customers to understand their needs, and offer recommendations to enhance their shopping experience. I also collaborated effectively with team members to ensure smooth operations and efficient service delivery, particularly during peak hours.

Retail Associate:As a Retail Associate, I developed expertise in assisting customers, managing merchandise, and maintaining store operations. I excelled in providing exceptional customer service by engaging with customers, addressing inquiries, and assisting them in finding products that met their needs. I demonstrated proficiency in operating POS systems, processing transactions accurately, and handling cash and other forms of payment. I also gained experience in merchandising by organizing and replenishing shelves, ensuring attractive displays, and monitoring inventory levels. My teamwork skills were instrumental in collaborating with colleagues to achieve sales targets, uphold store standards, and create a positive shopping environment for customers.

In summary, my background includes diverse experience in hospitality as a hostess, food service as a deli associate, and retail operations as a retail associate. I have honed my skills in customer service, communication, teamwork, and attention to detail across these roles, contributing to successful operations and delivering excellent service in each capacity.

Overview

6
6
years of professional experience

Work History

Deli Associate

Woolworths
12.2022 - 05.2023

A Deli Associate at Woolworths plays a crucial role in ensuring customers have a positive shopping experience, particularly when it comes to purchasing deli products. Here’s a detailed description:

Job Responsibilities:

Skills and Qualifications:

  • Customer Focus: Ability to provide friendly and helpful service to customers.
  • Attention to Detail: Precision in weighing, slicing, and packaging deli items accurately.
  • Team Player: Willingness to work collaboratively with others to achieve department goals.
  • Food Handling Knowledge: Understanding of food safety regulations and procedures.
  • Physical Stamina: Capability to stand for long periods and lift heavy items when stocking or moving products.

Working Environment:

  • Fast-paced and dynamic, requiring the ability to multitask and handle peak customer traffic.
  • Typically involves working shifts that may include evenings, weekends, and holidays to meet customer demand.

Overall, as a Deli Associate at Woolworths i was integral to maintaining the quality and efficiency of the deli department while ensuring customers receive exceptional service and high-quality products.

Deli Associate

Food Lion Grocery
06.2020 - 09.2022

A Deli Associate at Food Lion plays a vital role in the daily operations of the deli department, focusing on customer service, food preparation, and maintaining a clean and organized environment. Here’s a comprehensive description of the role:

Job Responsibilities:

Skills and Qualifications:

  • Customer Focus: Ability to provide exceptional customer service and create a positive shopping experience.
  • Food Handling Knowledge: Understanding of food safety guidelines and regulations.
  • Attention to Detail: Ability to accurately weigh, slice, and package deli products.
  • Communication Skills: Clear verbal communication skills to interact effectively with customers and colleagues.
  • Physical Stamina: Ability to stand for extended periods and lift heavy objects (such as deli meats and cheeses).

Working Environment:

  • Fast-paced: The deli department can be busy, especially during peak hours. Ability to work efficiently under pressure is essential.
  • Flexible Schedule: Availability to work evenings, weekends, and holidays as scheduled.

Overall, As a Deli Associate at Food Lion plays i played a crucial role in providing quality products and excellent customer service in the deli department, contributing to the overall success and reputation of the store.

Retail Sales Associate

Cracker Barrel Old Country Store Inc
07.2019 - 03.2020

Position Overview:

As a Retail Sales Associate at Cracker Barrel, I played a key role in enhancing the guest experience by providing exceptional customer service and assisting with retail operations within the store.

Job Responsibilities:

Customer Service:

  • Greet and welcome guests entering the retail store.
  • Assist customers in locating merchandise and offer recommendations based on their needs.
  • Provide product information, answer inquiries, and handle any concerns or questions effectively.

Sales and Merchandising:

  • Ensure merchandise displays are attractive and well-stocked.
  • Arrange and replenish products on shelves, ensuring proper organization and appealing presentation.
  • Utilize knowledge of merchandise to upsell and cross-sell products to customers.

Cashiering:

  • Process customer purchases accurately through the POS (Point of Sale) system.
  • Handle cash, credit, and debit transactions efficiently.
  • Issue receipts and maintain accurate transaction records.

Inventory Management:

  • Monitor inventory levels and assist with inventory counts as required.
  • Notify management of low stock or any discrepancies.
  • Maintain cleanliness and organization of the retail area, including stockroom and display shelves.

Team Collaboration:

  • Work closely with other retail associates and restaurant staff to ensure a seamless guest experience.
  • Support colleagues during busy periods or as needed.
  • Contribute positively to the team environment and uphold Cracker Barrel’s values.

Skills and Qualifications:

  • Customer Focus: Dedication to providing excellent service and creating a welcoming atmosphere for guests.
  • Sales Skills: Ability to engage customers, understand their needs, and effectively promote products.
  • Communication: Clear verbal communication skills to interact with customers and team members.
  • Attention to Detail: Accuracy in handling transactions and maintaining inventory records.
  • Flexibility: Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Working Environment:

  • Retail Environment: Engaging with guests in a retail setting within the Cracker Barrel restaurant.
  • Fast-Paced: Adapting to varying levels of customer traffic and operational demands.
  • Team-Oriented: Collaborating with a diverse team to achieve common goals and ensure guest satisfaction.

In summary, as a Retail Sales Associate at Cracker Barrel, I was instrumental in providing exceptional customer service, maintaining store operations, and contributing to the overall guest experience in both the retail and dining areas of the establishment.

Restaurant Hostess

Cracker Barrell Old Country Store
01.2017 - 07.2019

Position Overview:

As a Hostess at Cracker Barrel, I was responsible for creating a positive first impression for guests as they arrive at the restaurant. My role is crucial in ensuring efficient seating, maintaining guest flow, and contributing to an enjoyable dining experience.

Job Responsibilities:

Guest Reception:

  • Greet guests warmly as they enter the restaurant, welcoming them to Cracker Barrel.
  • Manage the waitlist and reservations, accurately estimating wait times and seating guests promptly.
  • Communicate with guests to inform them of any delays or special accommodations.

Seating and Table Management:

  • Escort guests to their tables and present menus.
  • Maintain a seating chart to ensure efficient rotation and optimal use of dining space.
  • Coordinate with servers and kitchen staff to manage table turnover and ensure timely service.

Customer Service:

  • Provide assistance and answer questions about the restaurant and menu offerings.
  • Handle guest inquiries, requests, and concerns courteously and professionally.
  • Monitor the dining room atmosphere to ensure guests are comfortable and satisfied.

Team Collaboration:

  • Work closely with restaurant management, servers, and kitchen staff to coordinate seating and maintain smooth operations.
  • Communicate effectively with colleagues to anticipate guest needs and resolve any issues promptly.

Hospitality Standards:

  • Uphold Cracker Barrel’s hospitality standards and policies at all times.
  • Ensure cleanliness and organization of the hostess station and surrounding areas.
  • Contribute to a welcoming and friendly atmosphere for guests and fellow team members.

Skills and Qualifications:

  • Customer Focus: Ability to provide exceptional service and create a positive experience for guests.
  • Communication Skills: Clear verbal communication to interact effectively with guests and team members.
  • Organization: Strong multitasking abilities to manage waitlists, reservations, and seating arrangements efficiently.
  • Team Player: Collaborative attitude and willingness to support team members to achieve common goals.
  • Adaptability: Ability to work under pressure in a fast-paced environment, including evenings, weekends, and holidays.

Working Environment:

  • Restaurant Setting: Engaging with guests in a lively and welcoming Cracker Barrel environment.
  • Fast-Paced: Adapting to varying levels of guest traffic and ensuring smooth guest flow during peak times.
  • Team-Oriented: Contributing positively to a cohesive team atmosphere focused on delivering excellent hospitality and service.

As a Hostess at Cracker Barrel, I played a vital role in ensuring guests have a memorable dining experience from the moment they arrive. My friendly demeanor, organizational skills, and commitment to hospitality are essential in maintaining Cracker Barrel’s reputation for exceptional service.

Education

High School Diploma -

McGavock High School
Nashville, TN, US
05.2018

Skills

  • Customer Service: Ability to greet guests warmly, address inquiries, and ensure a positive experience throughout their visit
  • Communication: Clear and effective verbal communication skills to interact with guests, communicate wait times, and coordinate with restaurant staff
  • Organizational Skills: Strong multitasking abilities to manage reservations, seating arrangements, and guest flow efficiently, especially during busy periods
  • Adaptability: Flexibility to handle unexpected changes in reservations, guest preferences, and dining room dynamics
  • Problem Solving: Capability to handle guest concerns or issues calmly and find prompt solutions to ensure guest satisfaction
  • Food Handling Knowledge: Understanding of food safety guidelines and regulations for handling, slicing, and packaging deli products
  • Attention to Detail: Precision in weighing, slicing, and packaging deli items accurately to meet customer specifications and maintain quality standards
  • Customer Focus: Dedication to delivering exceptional customer service, assisting customers with product selection, inquiries, and purchases
  • Sales Skills: Ability to promote and upsell products, understand customer needs, and effectively close sales transactions
  • Cash Handling: Proficiency in operating POS systems, processing payments accurately, and maintaining cash register operations
  • Merchandising: Skills in arranging and displaying merchandise attractively, maintaining store cleanliness, and monitoring inventory levels
  • Team Collaboration: Working cooperatively with retail team members and management to achieve store goals, support colleagues, and ensure a positive shopping environment

Hobbies

In my leisure time, I enjoy a variety of hobbies that enrich my creativity and curiosity:

These hobbies not only provide me with relaxation and enjoyment but also foster my creativity, stimulate my imagination, and deepen my appreciation for art, literature, and the natural world around me.

Timeline

Deli Associate

Woolworths
12.2022 - 05.2023

Deli Associate

Food Lion Grocery
06.2020 - 09.2022

Retail Sales Associate

Cracker Barrel Old Country Store Inc
07.2019 - 03.2020

Restaurant Hostess

Cracker Barrell Old Country Store
01.2017 - 07.2019

High School Diploma -

McGavock High School
LaTonia Innell