Latoya Lindemann
Holland Park ,QLD
Summary
At Bowe and Arrow Hair Collective, I leveraged my expertise in hair styling techniques and advanced communication skills to build a loyal clientele, enhancing salon revenue through upselling and personalized services. Known for quick learning and exceptional customer consultations, I significantly improved client retention rates, maintaining a detail-oriented approach to both creativity and client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hairstylist
Bowe and Arrow Hair Collective
02.2023 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Resolved guest complaints about service or style.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Answered phone calls and emails to schedule client appointments.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Education
Browns Plains State High School
Browns Plains, QLDHairdressing Cert 2 -
YMCA Vocational School
Kingston, QLDSkills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Customer consultation
- Schedule management
- Advanced communication skills
- Highly motivated self-starter
- Social media promotion
- Chemical safety
- Sanitation practices
Certification
Hairdressing cert 2
Timeline
Hairstylist
Bowe and Arrow Hair Collective
02.2023 - Current
Browns Plains State High School
Hairdressing Cert 2 -
YMCA Vocational School
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