Charlise Yuke
Lismore
Summary
Dynamic manager with a proven track record at McDonald's, enhancing customer satisfaction through effective team leadership and performance management. Skilled in relationship building and policy implementation, I successfully improved service delivery and mentored staff, fostering a culture of collaboration and continuous improvement.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Manager
McDonald's
07.2020 - Current
- Assessed operational processes to enhance workflow efficiency and improve team productivity.
- Collaborated with team members to streamline communication and support project goals.
- Assisted in training new hires on standard operating procedures and company policies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Led team in executing daily operations and optimizing workflow efficiency.
- Mentored junior staff in best practices for customer engagement and problem resolution.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their.
Education
High School Diploma -
Kadina High Secondary Collage
Goonellabah, NSW09-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Goal setting
- Relationship building
- Customer relationship management (CRM)
- Performance management
- Shift scheduling
- Policy implementation
Timeline
Manager
McDonald's
07.2020 - Current
High School Diploma -
Kadina High Secondary Collage