Laura Amaraa
Sydney,NSW
Summary
I am highly motivated employee with desire to take on new challenges with strong worth ethic, adaptability and exceptional interpersonal skills. I have 5+ years of experience in financial and bank sector as a payment specialist and customer service officer.
Overview
8
8
years of professional experience
Work History
Back Office Employee
FPM
Sydney, NSW
09.2022 - Current
- To process payments and invoices accurately and in a timely manner.
- To performed daily banking activities such as deposits, withdrawals and transfers.
- To assist customers with inquiries regarding their payments or account balances.
- To performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Reviewed and reconciled daily transactions including PSPs to ensure accuracy.
- To assisting in preparation of reports and documents.
Assistant of Student Care Services
English Unlimited
Wynyard
05.2019 - 06.2020
- Providing information about anything to do English Unlimited, classes or living in Australia
- Assisting student orientation programs, helping to organize and run student activities
- Helping for students to change their classes and timetables
- Informing their attendances and tuition fee through their email.
Customer Service Officer
Trade and Development Bank of Mongolia
Ulaanbaatar, Mongolia
01.2016 - 03.2018
- Providing information about types of accounts and answering questions related to bank products and services through online chats, email or phone calls
- Checking all the international and domestic transactions
- Establishing and promoting cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
Education
Diploma of Marketing and Communication -
ECA college
11.2023
BBA - Financial Management
University of Finance And Economics in Mongolia
02.2019
Bachelor Degree - International Business
Pune University of India
06.2015
Skills
- Enthusiastic, energetic and full of personality
- CRM, Salesforce software
- Accounting skills (able to understand and read financial documents including balance sheets, income statements)
- CRM(customer relationship management) software
- Excellent communication skill
- Passionate in learning new things and can assimilate new ideas
- Advanced computer skills using Microsoft Products
Timeline
Back Office Employee
FPM
09.2022 - Current
Assistant of Student Care Services
English Unlimited
05.2019 - 06.2020
Customer Service Officer
Trade and Development Bank of Mongolia
01.2016 - 03.2018
Diploma of Marketing and Communication -
ECA college
BBA - Financial Management
University of Finance And Economics in Mongolia
Bachelor Degree - International Business
Pune University of India
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