Laura Anders
Horsham
Summary
Professional with strong expertise in administrative support and front office management. Adept at handling multi-line phone systems, scheduling appointments, and managing office supplies. Excel in team collaboration and adaptable to evolving workplace needs. Known for excellent communication skills, reliability, and highly commended for willingness to provide assistance where ever needed.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Consortium Private Wealth
08.2023 - Current
- Managed incoming calls, directing enquiries to appropriate staff members.
- Maintained accurate appointment schedules for staff and clients using outlook calenders
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Meeting and greeting clients in a friendly and positive manner.
- Acted as first point of contact and set appointments for prospective clients.
- Processed incoming and outgoing mail efficiently.
- Client correspondence via email, phone, & post
- Supported office operations by ordering supplies and maintaining inventory.
- Utilized office software to update records and manage files.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with new employee training and onboarding
Clerical Assistant
Wimmera Chiropractic Centres
08.2021 - 08.2023
- Organized and maintained filing systems for efficient document retrieval.
- Maintained accurate patient records while ensuring private information is kept confidential
- Trained new reception staff on office protocols and customer service standards, improving team performance.
- Helped patients complete necessary medical forms and documentation.
- Ensured a high level of cleanliness
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Bachelor - Nutrition Science (Dietetics)
Deakin University
Melbourne, VIC01-2022
Diploma - Health Science
Deakin University
Melbourne, VIC01-2017
Victorian Certificate of Education
Horsham College
Horsham, VIC01-2014
Skills
- Reception management
- Professional phone etiquette using multi-line phone system
- Management of office supplies
- High level of customer service experience
- High attention to detail
- Reliable, punctual, & trustworthy
- Schedule appointments using outlook calender
- Proficient in financial planning software including FIN365
- Ability to complete a variety of tasks within a team or individually
- Confidential information management
- Data entry
- Handling complaints
- Staff training
Timeline
Receptionist Administrator
Consortium Private Wealth
08.2023 - Current
Clerical Assistant
Wimmera Chiropractic Centres
08.2021 - 08.2023
Bachelor - Nutrition Science (Dietetics)
Deakin University
Diploma - Health Science
Deakin University
Victorian Certificate of Education
Horsham College
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