Laura Anderson
Sorell
Summary
I am seeking a full-time role in a structured work environment where I can leverage my positive outlook to build meaningful relationships, and actively engage with the workplace and community through exceptional service and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reservations Supervisor
MACq01 Hotel & The Henry Jones Art Hotel
Hobart
2023.06 - Current
- Answering internal and external phones calls to create bookings, as well as answering to multiple email inboxes.
- Completing reports daily to ensure upcoming reservations are tidy and neat for check-in.
- Using POS & stripe systems daily for processing & refunding payments.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Supervising shifts & managing rosters.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Guest Services Agent
MACq01 Hotel
Hobart
2023.03 - Current
- Arranged for tours and expeditions, setting accommodations and transportation.
- Updated daily records such as occupancy reports and registration cards.
- Managed guest check-in and check-out procedures, reservations and payments.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Barista
Bakers and Baristas
Sorell
2020.01 - 2023.03
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Utilized POS system to receive and process customer payments.
Pizza Delivery Driver/Shift Supervisor
Dominos
Rosny
2021.11 - 2022.03
- Recorded deliveries and daily sales transactions.
- Performed daily vehicle inspections prior to leaving for deliveries.
- Processed cash and credit and debit payments accurately using point-of-sale system.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
Rosny College
Rosny, TAS 2022-01
Mackillop Catholic College
Mornington, TAS2020-01
Skills
- Shift supervision and leadership
- Attention to detail
- Time management and problem-solving
- Excellent verbal and written communication skills
- Adaptable to differing situations
- Experience in administration practices, systems, and software, including word processing, spreadsheets, and data entry
Certification
- Certificate II & III in Tourism
- Responsible Service of Alcohol
- Providing First Aid
Timeline
Reservations Supervisor
MACq01 Hotel & The Henry Jones Art Hotel
2023.06 - Current
Guest Services Agent
MACq01 Hotel
2023.03 - Current
Pizza Delivery Driver/Shift Supervisor
Dominos
2021.11 - 2022.03
Barista
Bakers and Baristas
2020.01 - 2023.03
Rosny College
Mackillop Catholic College