LAURA APPLEYARD
Brisbane
Summary
Dynamic and results-driven Operations Leader with over 10 years of experience in managing and optimizing business operations within the health and wellness sector. Proven expertise in regulatory compliance, particularly with the Therapeutic Goods Administration (TGA), and a strong background in leading cross-functional teams, financial planning, and strategic development. Skilled at fostering high-performance cultures, driving continuous improvement, and navigating complex regulatory environments to ensure organizational excellence and public safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head of Business Operations
Happy Healthy You
06.2023 - Current
- Spearheaded the development and implementation of a comprehensive Pharmacovigilance (PV) program, ensuring full compliance with TGA regulations and successfully passing a rigorous TGA PV audit with no fines.
- Collaborated closely with HR legal teams to manage and resolve complex personnel issues, maintaining a compliant and harmonious workplace.
- Directed procurement, stock control, and new product development (NPD), aligning operational strategies with organizational goals.
- Led cross-functional teams to achieve key performance indicators (KPIs), enhancing overall efficiency and customer satisfaction.
Business Co-Owner
BFT Redbank Plains & BFT Ipswich
02.2021 - 06.2025
- Launched and managed two fitness studios, handling end-to-end operations including financial planning, staffing, and compliance.
- Implemented strategic business plans and operational changes to drive growth and profitability.
- Balanced entrepreneurial responsibilities alongside full-time employment, demonstrating exceptional time management and dedication.
- Personal Venture – Outside Full-Time Employment
General Manager of Operations
TV GLOBAL
10.2020 - 06.2023
- Managed operations across 8 Snap Fitness clubs, focusing on net growth and operational excellence.
- Partnered with Snap Fitness Head Office to support new project development and strategic initiatives and lead Australia / NZ leadership team.
- Delivered presentations at the National Conference 2021, addressing branding, transitions, and market changes.
- Oversaw P&L projections, risk management, and supplier evaluations to maximize operational efficiency.
Lead Brand Performance Specialist / Operations Team Lead
Liftbrands
08.2018 - 10.2020
- Developed and executed national campaigns and strategies to enhance network growth.
- Conducted quarterly educational sessions across Australia and New Zealand, introducing new systems and processes.
- Played a pivotal role in managing the COVID-19 lockdown response, coordinating the temporary closure of over 200 clubs and planning for post-lockdown growth.
Area Manager
Snap Fitness
01.2015 - 08.2018
- Oversaw the financial success of three established clubs through strategic planning and management.
- Conducted weekly staff meetings focusing on KPIs, safety protocols, marketing plans, and financial tracking.
- Collaborated closely with franchisees to implement positive changes and ensure business longevity.
Education
Diploma - Fitness
TAFE Queensland
01.2006
Cert II - Tourism
TAFE Queensland
Senior Certificate - undefined
Trinity College
01.2005
Skills
- Regulatory Compliance & Risk Management
- Pharmacovigilance & TGA Audits
- Strategic Planning & Execution
- Financial Oversight & Budget Management
- Cross-Functional Team Leadership
- Stakeholder Engagement & Communication
- Human Resources & Legal Collaboration
- Process Improvement & Change Management
Certification
- Level 1 Gymnastics Coach
- Boxing/Boxercise Instructor
- Spin Cycle Instructor
- BodyPump
- Body Attack Instructor
- Advanced DISC Personality Profile Educator
Training
- TGA Compliance & Pharmacovigilance Training
- Advanced Leadership & Management Workshops
- Regulatory Affairs and Risk Assessment Seminars
Timeline
Head of Business Operations
Happy Healthy You
06.2023 - Current
Business Co-Owner
BFT Redbank Plains & BFT Ipswich
02.2021 - 06.2025
General Manager of Operations
TV GLOBAL
10.2020 - 06.2023
Lead Brand Performance Specialist / Operations Team Lead
Liftbrands
08.2018 - 10.2020
Area Manager
Snap Fitness
01.2015 - 08.2018
Cert II - Tourism
TAFE Queensland
Senior Certificate - undefined
Trinity College
Diploma - Fitness
TAFE Queensland
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