Laura Arco
Melbourne,Australia
Overview
5
5
years of professional experience
Work History
Shop Manager
Cannoleria By Thats Amore Cheese
Melbourne, VIC
11.2024 - Current
- Maintaining the highest level of visual merchandising and store conditions
- Ensuring high levels of customer satisfaction
- Interacting with customers and identifying their needs and preferences
- Operating cash registers
- Complete and follow food safety procedures
- Preparing food to sell
- Managing staff
- Ordering
- Developing store strategies
Store Assistant
Cannoleria by That’s Amore Cheese
Melbourne
11.2023 - 11.2024
- Maintain a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Waitress
That’s Amore cheese
Melbourne, VIC
10.2022 - 10.2023
- Take food orders and enter into computer for kitchen staff
- Serving food and drinks
- Restock of drinks for the cafe area
- Interacting with customers
- Clean tables
- Complete and follow food safety procedures
Kitchen Hand
The Aegean Greek Restaurant
Melbourne, VIC
02.2021 - 01.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
Education
Certificate III In Business - Business
Greystone College
Melbourne, VIC2025
Certificate II In Workplace Skills -
Greystone College
Melbourne, VIC2024
Certificate II in Workplace Skills
Greystone College
Melbourne, VIC2022
General Intensive English
UIT
Melbourne2021
Cambridge, English Examination
UIT
Melbourne, VIC2019
Intensive English
Universidad Distrital Francisco José De Caldas
Bogotá Colombia 08.2019
Elementary English
British Council
Bogotá Colombia 2018
High School
Arborizadora Baja
Bogotá, Colombia 12.2017
Skills
- Positive and enthusiastic attitude towards customers
- Highly-focused, reliable and self-motivated to successfully complete individual, team and business goals
- Strong contributor within a team environment, both in a leadership position and supporting roles
- Flexible and punctual
- Attention to detail
- Customer service
- Problem solving
- Store maintenance
- Upselling strategies
- Sales Strategies
- Adaptability
- Teamwork
References
Reference Name: Carlos Naspiran
Mobile: 0406113594
Reference Name: Stephanie Napier
Mobile: 0401813611
Timeline
Shop Manager
Cannoleria By Thats Amore Cheese
11.2024 - Current
Store Assistant
Cannoleria by That’s Amore Cheese
11.2023 - 11.2024
Waitress
That’s Amore cheese
10.2022 - 10.2023
Kitchen Hand
The Aegean Greek Restaurant
02.2021 - 01.2022
General Intensive English
UIT
Cambridge, English Examination
UIT
Intensive English
Universidad Distrital Francisco José De Caldas
Elementary English
British Council
High School
Arborizadora Baja
Certificate III In Business - Business
Greystone College
Certificate II In Workplace Skills -
Greystone College
Certificate II in Workplace Skills
Greystone College