Overview
Work History
Education
Skills
Contact
References
Timeline
Generic

Laura Atherton

Melbourne

Overview

8
8
years of professional experience

Work History

Pet Shop Assistant

My Pet Place
04.2025 - Current
  • Assisted pet owners with product selection, addressing their specific needs and preferences for optimal pet care.
  • Handled cash transactions efficiently, ensuring accurate accounting and a smooth customer experience at checkout.
  • Resolved customer complaints professionally and effectively by listening attentively and finding appropriate solutions quickly.
  • Managed scheduling for grooming appointments, minimizing wait times for clients while maximizing staff efficiency during peak hours.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Maintained a clean and organized work environment, prioritizing safety and hygiene for both employees and customers.

Psychic Reader

Absolute Soul Secrets
05.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Delivered services to customer locations within specific timeframes.
  • Worked effectively in fast-paced environments.
  • Listening and also counseling customers to there personal problems
  • Processed payments from clients in a timely manner, including credit cards and cash transactions.

Dog bather/ front of house dog grooming assistant

Groomer hazit ringwood
12.2022 - 12.2023
  • Assisted in bathing dogs that were difficult to handle or had special needs.
  • Notified owners when an issue was found with their pet's health or condition during a grooming session.
  • Cleaned and sanitized tubs, tools, and equipment after each use.
  • Utilized appropriate shampoos, conditioners and treatments based on breed type and coat condition.
  • Provided baths, haircuts, nail trims, ear cleaning and other grooming services for dogs.
  • Scheduled appointments for clients, customers, and other visitors.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Updated daily log book with information about visitors entering the premises.
  • Scheduled and confirmed appointments and meetings for management team.
  • Take payments
  • Open and close store unsupervised

House Keeper

Quest Apartments Bundoora
12.2020 - 05.2022
  • Cleaning rooms, making beds, cleaning domestic town houses, filling up cleaning trolleys
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Inspected guest rooms after cleaning to ensure they were presentable.

Stable hand / strapper

Tony McEvoy Racing Flemington Showgrounds
01.2017 - 01.2019
  • Conducted routine inspections of saddles, bridles, halters, blankets, ensuring they were clean and in good repair.
  • Transported horses to shows, competitions, or other events as required.
  • Exercised horses on a regular basis in accordance with instructions from trainers.
  • Assisted with grooming of horses before and after rides.
  • Fed and watered horses according to individual dietary needs.
  • Observed behavior patterns of the horses in order to identify potential issues.
  • Cleaned and maintained the stable, including stalls, tack room, and feed storage area.
  • Assisted with loading and unloading animals from trailers safely.
  • Monitored horses for signs of illness or injury, administering medication as needed.
  • Helped load supplies onto trailers for transport to various locations.
  • Provided assistance during veterinary visits as needed.
  • Prepped horses for travel.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Put horses on walks
  • Swam horses

Education

Certificate in Animal Care

The Career Academy
Melbourne, VIC
04.2025

Certificate Veterinary Receptionist -

Crampton Consulting Group
Brisbane
01-2025

Certificate 11 - Advanced Stable Hand in Racing

Melbourne Polytechnic
Melbourne
12-2016

Some College (No Degree) - VCAL year 12

Bundoora Secondary College
Melbourne
12-2015

Skills

  • Organization and time management
  • Team building
  • Multitasking
  • Calm under pressure
  • Written communication
  • Public speaking
  • Organization
  • Data management
  • Task prioritization
  • Training & Development
  • Computer skills
  • Cultural awareness
  • Microsoft office
  • Google drive

Contact

Melbourne, VIC 3150

References

  • Groomerhazit Sarah cook 0413613350
  • Bridget Robinson, 0407 008 393
  • Melanie Wells, 0413 822 608
  • Kasey Lawrence, 0448 556 615
  • Leeanne Absolute soul secrets 0449 505 862

Timeline

Pet Shop Assistant

My Pet Place
04.2025 - Current

Dog bather/ front of house dog grooming assistant

Groomer hazit ringwood
12.2022 - 12.2023

Psychic Reader

Absolute Soul Secrets
05.2021 - Current

House Keeper

Quest Apartments Bundoora
12.2020 - 05.2022

Stable hand / strapper

Tony McEvoy Racing Flemington Showgrounds
01.2017 - 01.2019

Some College (No Degree) - VCAL year 12

Bundoora Secondary College

Certificate in Animal Care

The Career Academy

Certificate Veterinary Receptionist -

Crampton Consulting Group

Certificate 11 - Advanced Stable Hand in Racing

Melbourne Polytechnic

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Laura Atherton