Laura Avalos
Apollo Bay
Summary
I am an abundantly creative person with a drive to excel in everything I do.
I pride myself on being a dynamic and detail-oriented professional with 13 years experience in the hospitality industry excelling in food and beverage hygiene safety.
Proven ability to thrive in fast-paced tourist environments while delivering exceptional level of customer service.
Skilled in cash handling and adept at resolving all customer concerns to enhance satisfaction.
Overview
4
4
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Fast Food Worker
Dooley’s Ice Cream
Apollo Bay
02.2025 - Current
- Prepared and served 300+ orders daily in an extremely busy and fast paced environment.
- Ensured that all food products were not cross contaminated so that allergen and dietary requirements could be met.
- Maintained an exceptionally high level cleanliness of serving area and equipment throughout shifts.
- Operated the cash register with 2 different eftpos systems and processed hundreds of customer transactions accurately.
Bartender / Waitress
The Brewhouse / Prickly Moses Brewery
Apollo Bay
09.2023 - Current
- Prepared and served a variety of local craft beers and cocktails to customers.
- Engaged with local customers and tourists to provide recommendations and enhance their dining experience.
- Resolved many customer complaints promptly to ensure satisfaction with service quality.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Attended training days to learn more about Pricky Moses and their brewing process
- Completed and passed a Victoria RSA.
Housekeeper
Seafarers’s Getaways
Apollo Bay
11.2024 - 05.2025
- Cleaned guest rooms and common areas to maintain an extremely high level of cleanliness.
- Assessed and replenished supplies and toiletries in bathrooms and kitchens daily.
- Reported all maintenance issues to ensure timely repairs and guest satisfaction.
- Adhered to safety protocols while using cleaning chemicals and tools.
Catering Assistant
The Marist School, Chartwells Compass Group England
Ascot
04.2021 - 09.2022
- Passed an enhanced CRB (criminal record background) check in order to work with children.
- Passed an enhanced DBS (disclosure and barring service) check in order to work with children.
- Took monthly online e-learning courses covering food safety and allergens to ensure every pupil was catered for.
- Took monthly in person learning courses covering child safety and safeguarding.
- Ensured a safe environment for all pupils by following strict safeguarding guidelines established by the school district.
- Prepared and served food daily to 450+ pupils and teachers.
- Maintained all food service areas were cleaned and sanitised every 20 minutes to ensure a high level of cleanliness.
- Temperature checked all food before serving to ensure good food hygiene.
Education
BTEC Level 3 - Fine Art And Photography
Bracknell And Wokingham College
Bracknell, Berkshire 09.2012 - 09.2014
Charters School
Sunningdale, BerkshireSkills
- Cocktails and wine trained
- Food and beverage hygiene safety
- Cash and eftpos handling
- Cleanliness and tidiness standards
- Exceptional interpersonal communication
- Thrive in a busy and fast paced environment
- Execute every task meticulously
Certification
- CLEAR TO WORK Victoria RSA
Accomplishments
- Independently moved to 3 different countries since 2017.
Affiliations
- Extremely passionate about the natural world and in my free time I undertake research to help monitor environmental change.
- Interested in personal development education and furthering my skills, pride myself on being a “jack of all trades”
Timeline
Fast Food Worker
Dooley’s Ice Cream
02.2025 - Current
Housekeeper
Seafarers’s Getaways
11.2024 - 05.2025
Bartender / Waitress
The Brewhouse / Prickly Moses Brewery
09.2023 - Current
Catering Assistant
The Marist School, Chartwells Compass Group England
04.2021 - 09.2022
BTEC Level 3 - Fine Art And Photography
Bracknell And Wokingham College
09.2012 - 09.2014
Charters School