Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Bacci

Brisbane

Summary

I have several years of experience in sales and hospitality; graduated in engineering techniques and civil construction.

Well-versed in sales, personnel management, customer care and inventory management. I am a fast learner and strongly dedicated to improve my skills and knowledge of company products and services for optimized results.

Overview

6
6
years of professional experience

Work History

Sales Representative

Bidfood
12.2022 - Current
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Food and Beverage Supervisor

The Calile Hotel
10.2021 - 12.2022


  • Worked with qualified chef to diversify menu with new offerings.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Monitored food preparation, production and plating for quality control.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Guest Relations Manager

Kennigo Hotel (EVT Hospitality & Entertainment)
04.2021 - 10.2021
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Surveyed guests to check for areas in need of improvement.
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Assistant Manager

Eterna Dining (SMC Group)
08.2020 - 04.2021
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Motivated staff to perform at peak efficiency and quality.

Assistant Manager

Salt Meats Cheese (SMC Group)
01.2019 - 08.2020
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Helped general management develop prices based on inventory costs and portion sizes.

Farm Hand

Gooralie Free Range Pork
09.2018 - 09.2019
  • Carried out daily farm tasks such as feeding animals, and cleaning pens to ensure animal health and welfare.
  • Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
  • Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
  • Increased livestock productivity with attentive breeding practices and effective herd management strategies.

Education

Graduate Diploma - Civil Engineering

Site Institute
Brisbane
06.2022

Skills

  • Employee performance evaluations
  • Recruiting and Interviewing
  • Staff Supervision
  • Sales growth
  • Training
  • Staff Management
  • Employee scheduling
  • Customer service
  • Attention to detail

Languages

Italian (mother tongue)

English (advanced)

Spanish (intermediate)


Timeline

Sales Representative

Bidfood
12.2022 - Current

Food and Beverage Supervisor

The Calile Hotel
10.2021 - 12.2022

Guest Relations Manager

Kennigo Hotel (EVT Hospitality & Entertainment)
04.2021 - 10.2021

Assistant Manager

Eterna Dining (SMC Group)
08.2020 - 04.2021

Assistant Manager

Salt Meats Cheese (SMC Group)
01.2019 - 08.2020

Farm Hand

Gooralie Free Range Pork
09.2018 - 09.2019

Graduate Diploma - Civil Engineering

Site Institute

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Laura Bacci