Laura Beatrice Leonard
Pimpama,Queensland
Summary
Organized Administration Assistant with broad experience in providing administrative support to executives and departments. Strengths include strong multitasking skills, ability to prioritize tasks and maintain high level of organization. Proven track record of managing office operations, maintaining records and improving efficiencies. Displayed initiative in streamlining processes leading to increased office productivity.
Overview
10
10
years of professional experience
Work History
Operations Administration Assistant, Bartender, Bayhost, Events Bayhost
Topgolf
05.2018 - Current
- Provide financial support through petty cash handling, safe counts, change orders and daily cash reconciliations.
- Complete weekly, fortnightly and end of month pay sign offs using UKG.
- Submit payroll inquiries to resolve discrepancies.
- Organised and scanned documents for digital filing and storage.
- Maintained par levels of stock material for POS and cash procedures to support operational efficiency.
- Compile pre-shift schedules and timesheets to ensure optimal staffing for service delivery.
- Work effectively within a team environment to provide excellent guest service and to promote a positive working environment.
- Coordinated postage and courier logistics to ensure timely shipments.
- Executed operational duties assigned by operations manager to support daily business functions.
- Coordinate with the bank to promptly replace faulty EFTPOS terminals.
Administration Officer
Mitchell Industrial Gas Services
07.2016 - 06.2017
- Maintained accurate records and documentation to ensure compliance with industry regulations.
- Coordinated administrative tasks to support operations at industrial gas services company.
- Responded promptly to customer inquiries via email or telephone calls.
- Coordinated travel arrangements for staff members.
- Ordered supplies and managed inventory levels to ensure availability for operational needs.
- Scanned documents into electronic format for storage in database systems.
Education
A-Levels -
Nelson And Colne College
England 01-2013
Skills
- Customer engagement
- Telephone and email communication
- Organisational skills
- Time management
- Planning and prioritisation
- Process improvement
- Team collaboration
- Adaptability
- Problem-solving
- Data analysis
- UKG Dimensions
- QuickBooks
- InfoGenesis POS
- Microsoft applications
- QLD RSA
Attributes
- High-level initiative, resourcefulness and a 'can do' attitude.
- Confident in maintaining a premium level of customer service in various aspects.
- Excellent communication and interpersonal skills to build rapport with people on all levels.
- Motivated to contribute to quality improvements throughout the organisation.
- Develop productive relationships by being adaptive, collaborative, and accountable.
References
Randall Waerea- Hospitality Manager
randall_waerea@topgolf.com.au
Rachel Porter- Senior Team Lead
rachel.porter@topgolf.com.au
Timeline
Operations Administration Assistant, Bartender, Bayhost, Events Bayhost
Topgolf
05.2018 - Current
Administration Officer
Mitchell Industrial Gas Services
07.2016 - 06.2017
A-Levels -
Nelson And Colne College