Laura Berenguer
Gold Coast,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Restaurant Team Member
The Gennari Group
Gold Coast, QLD
01.2018 - Current
- Proactively identified opportunities to streamline processes or increase efficiency within the team, leading to improved overall performance and customer satisfaction levels.
- Greeted customers and answered inquiries regarding menu items and specials.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Real Estate Agent
Cyrela Brazil Realty
Sao Paulo, Brazil
06.2017 - 12.2017
- Negotiated, facilitated, and managed real estate transactions.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Developed new business and managed new and existing clients.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Banking Assistant
Bradesco Bank
Sao Paulo, Brazil
06.2013 - 07.2017
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Identified opportunities for cross-selling financial products, increasing overall revenue for the bank.
- Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Processed applications for new accounts.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Cross-sold credit cards, loans and other bank products.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Graduate Diploma - Hospitality Administration And Management
Holmes Institute Gold Coast
Gold Coast, QLD12.2020
Graduate Diploma - Humans Resources
UNIFIEO - FOUNDATION INSTITUTE OF EDUCATION
Sao Paulo, Brazil01.2016
Graduate Diploma - Business Administration
Senai - National Industrial Apprenticeship Service
Sao Paulo, Brazil01.2015
Skills
- Exceptional customer service
- Strong teamwork
- Money Handling
- Reliable and Responsible
- Account Servicing
- Customer Loan Processing
- Bilingual in English and portuguese
- New Account Setup
- Account Security
- Financial Statements
- Relationship building and management
Timeline
Restaurant Team Member
The Gennari Group
01.2018 - Current
Real Estate Agent
Cyrela Brazil Realty
06.2017 - 12.2017
Banking Assistant
Bradesco Bank
06.2013 - 07.2017
Graduate Diploma - Hospitality Administration And Management
Holmes Institute Gold Coast
Graduate Diploma - Humans Resources
UNIFIEO - FOUNDATION INSTITUTE OF EDUCATION
Graduate Diploma - Business Administration
Senai - National Industrial Apprenticeship Service