Laura Berenguer
Gold Coast,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Restaurant Team Member
The Gennari Group
01.2018 - Current
- Proactively identified opportunities to streamline processes or increase efficiency within the team, leading to improved overall performance and customer satisfaction levels.
- Greeted customers and answered inquiries regarding menu items and specials.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Real Estate Agent
Cyrela Brazil Realty
06.2017 - 12.2017
- Negotiated, facilitated, and managed real estate transactions.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Developed new business and managed new and existing clients.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Banking Assistant
Bradesco Bank
06.2013 - 07.2017
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Identified opportunities for cross-selling financial products, increasing overall revenue for the bank.
- Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Processed applications for new accounts.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Cross-sold credit cards, loans and other bank products.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Graduate Diploma - Hospitality Administration And Management
Holmes Institute Gold Coast
Gold Coast, QLD12.2020
Graduate Diploma - Humans Resources
UNIFIEO - FOUNDATION INSTITUTE OF EDUCATION
Sao Paulo, Brazil01.2016
Graduate Diploma - Business Administration
Senai - National Industrial Apprenticeship Service
Sao Paulo, Brazil01.2015
Skills
- Exceptional customer service
- Strong teamwork
- Money Handling
- Reliable and Responsible
- Account Servicing
- Customer Loan Processing
- Bilingual in English and portuguese
- New Account Setup
- Account Security
- Financial Statements
- Relationship building and management
Timeline
Restaurant Team Member
The Gennari Group
01.2018 - Current
Real Estate Agent
Cyrela Brazil Realty
06.2017 - 12.2017
Banking Assistant
Bradesco Bank
06.2013 - 07.2017
Graduate Diploma - Hospitality Administration And Management
Holmes Institute Gold Coast
Graduate Diploma - Humans Resources
UNIFIEO - FOUNDATION INSTITUTE OF EDUCATION
Graduate Diploma - Business Administration
Senai - National Industrial Apprenticeship Service
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