Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Booth

Cairns,QLD

Summary

Hardworking and motivated individual seeking employment. Extensive knowledge of the customer service industry with 10+ years experience in relevant roles. I am dedicated to providing quality care for ultimate customer satisfaction. I have a strong ability to establish and maintain excellent communication and relationships with clients. I'm confident in identifying customer needs and delivering effective solutions to all problems and working alongside people or on my own, in a fast paced environment. I'm excited for a new business venture and ready to join my new team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Client Services Assistant

Ozcare
11.2023 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.

Executive Support Officer

Independent Planning Commission
06.2023 - 10.2023
  • Handled all aspects of event planning for corporate functions ranging from small gatherings to large-scale conferences.
  • Maintained a high level of professionalism under pressure.
  • Created, prepared, and delivered reports to various departments.
  • Diary management.
  • Dealing with high volumes of call and emails.

Business Support Officer

Infrastructure NSW
01.2023 - 06.2023
  • Prepared meeting materials, set up conference rooms and took notes.
  • Receptionist liaison providing business support to an office of 80.
  • Effective diary management across the business.
  • Managed day-to-day development issues.

Assistant Manager

Cotton On Group
09.2022 - 01.2023
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Ensuring KPI targets are achieved.
  • Creating employee rosters and approving timesheets.
  • Face to face customer service.

Education

Professional Diploma ITEC - Makeup Artistry

Vanity X Makeup Academy
Dublin, Ireland
09-2015

Skills

  • Strong Organization
  • Client Relationship Building
  • Customer Support
  • Outbound Calling
  • Complaint Handling
  • Calendar Management
  • Administrative tasks
  • Meeting deadlines

Certification

First Aid & CPR

Timeline

Client Services Assistant

Ozcare
11.2023 - 10.2024

Executive Support Officer

Independent Planning Commission
06.2023 - 10.2023

Business Support Officer

Infrastructure NSW
01.2023 - 06.2023

Assistant Manager

Cotton On Group
09.2022 - 01.2023

Professional Diploma ITEC - Makeup Artistry

Vanity X Makeup Academy

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Laura Booth