Laura Brown

Gold Coast,QLD

Summary

Proactive professional with extensive experience managing office operations and travel services. Skilled at building client relationships, handling inquiries, and coordinating schedules efficiently.

Overview

years of professional experience

Work History

Travel Agent and Manager

Damla Trans

11.2011 - 04.2022

Office Manager

Kyrgyz Concept

01.2009 - 02.2010

Education

University Degree - Economics

Kyrgyz National University

Bishkek, Kyrgyzstan

05.2005

Amadeus

08.2011

Skills

Proficiency in Global Distribution Systems (GDS) such as Amadeus
Expertise in online booking tools and platforms (Bookingcom)
Knowledge of visa and travel documentation processes
Customer Service Skills
Building and maintaining long-term client relationships
Handling client inquiries with professionalism and efficiency
Resolving complaints and troubleshooting travel-related issues
Providing personalized travel recommendations based on client needs and budgets
Professional phone and email etiquette
Customer service and client interaction
Writing and editing correspondence, reports, and meeting notes
Proficient in Microsoft Office programs (Word, Excel, Outlook, PowerPoint)

Languages Skills

English - Intermediate

Russian - Native

Timeline