Laura Brown
Gold Coast,QLD
Summary
Proactive professional with extensive experience managing office operations and travel services. Skilled at building client relationships, handling inquiries, and coordinating schedules efficiently.
Overview
13
13
years of professional experience
Work History
Travel Agent and Manager
Damla Trans
11.2011 - 04.2022
Office Manager
Kyrgyz Concept
01.2009 - 02.2010
Education
University Degree - Economics
Kyrgyz National University
Bishkek, Kyrgyzstan05.2005
Amadeus
08.2011
Skills
- Proficiency in Global Distribution Systems (GDS) such as Amadeus
- Expertise in online booking tools and platforms (Bookingcom)
- Knowledge of visa and travel documentation processes
- Customer Service Skills
- Building and maintaining long-term client relationships
- Handling client inquiries with professionalism and efficiency
- Resolving complaints and troubleshooting travel-related issues
- Providing personalized travel recommendations based on client needs and budgets
- Professional phone and email etiquette
- Customer service and client interaction
- Writing and editing correspondence, reports, and meeting notes
- Proficient in Microsoft Office programs (Word, Excel, Outlook, PowerPoint)
Languages Skills
English - Intermediate
Russian - Native
Timeline
Travel Agent and Manager
Damla Trans
11.2011 - 04.2022
Office Manager
Kyrgyz Concept
01.2009 - 02.2010
University Degree - Economics
Kyrgyz National University
Amadeus