Professional Summary
Overview
Work History
Education
Skills
Languages Skills
Timeline

Laura Brown

Damla Trans
Gold Coast,QLD
Laura Brown
13
years of professional experience

Proactive professional with extensive experience managing office operations and travel services. Skilled at building client relationships, handling inquiries, and coordinating schedules efficiently.

Work History

Travel Agent and Manager

10 Years 5 Months
Damla Trans | 11.2011 - 04.2022

Office Manager

1 Year 1 Month
Kyrgyz Concept | 01.2009 - 02.2010

Education

University Degree - Economics

Kyrgyz National University | Bishkek, Kyrgyzstan | 05.2005

Amadeus | 08.2011
  • Amadeus offers tailored training programs specifically for travel agents. These courses cover:
  • Basics of the Amadeus GDS system.
  • Flight reservations, ticketing, and rebooking.
  • Hotel, car rental, and ancillary service bookings.
  • Customization for corporate or leisure travel agents.

Skills

Proficiency in Global Distribution Systems (GDS) such as Amadeus
Expertise in online booking tools and platforms (Booking.com)
Knowledge of visa and travel documentation processes
Customer Service Skills
Building and maintaining long-term client relationships
Handling client inquiries with professionalism and efficiency
Resolving complaints and troubleshooting travel-related issues
Providing personalized travel recommendations based on client needs and budgets
Professional phone and email etiquette
Customer service and client interaction
Writing and editing correspondence
reports
and meeting notes
Proficient in Microsoft Office programs (Word
Excel
Outlook
PowerPoint)

Languages Skills

English - Intermediate
Russian - Native

Timeline

Travel Agent and Manager

Damla Trans
11.2011 - 04.2022Read More

Office Manager

Kyrgyz Concept
01.2009 - 02.2010Read More

Kyrgyz National University

University Degree from Economics
Read More

Amadeus

Read More
Laura Brown