Proficiency in Global Distribution Systems (GDS) such as Amadeus
Expertise in online booking tools and platforms (Booking.com)
Knowledge of visa and travel documentation processes
Customer Service Skills
Building and maintaining long-term client relationships
Handling client inquiries with professionalism and efficiency
Resolving complaints and troubleshooting travel-related issues
Providing personalized travel recommendations based on client needs and budgets
Professional phone and email etiquette
Customer service and client interaction
Writing and editing correspondence
reports
and meeting notes
Proficient in Microsoft Office programs (Word
Excel
Outlook
PowerPoint)