Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Buitrago

Brisbane,QLD

Summary

Dedicated and results-driven professional with 5 years of experience in customer service within the banking sector. Skilled in client prospecting and retention, problem resolution, and optimizing service times. Currently employed at Hertz, seeking to leverage extensive experience and expertise in a challenging (AR) position.

Overview

6
6
years of professional experience

Work History

VSA

HERTZ
BRISBANE, QLD
11.2023 - Current
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Pressed buttons to activate cleaning equipment or machines.
  • Turned valves or disconnected hoses to eliminate water, cleaning solutions or vapors from machinery or tanks.
  • Pre-soaked or rinsed machine parts, equipment or vehicles by immersing in cleaning solutions or water.

Customer Service Representative

BANCO CAJA SOCIAL
COLOMBIA, CUNDINAMARCA
08.2018 - 09.2023
  • Client Prospecting and Retention: Successfully identified potential clients and implemented strategies to convert prospects into loyal customers.
  • Customer Inquiry Resolution: Provided accurate information and addressed customer inquiries efficiently, ensuring high levels of customer satisfaction.
  • Problem Solving: Managed and resolved customer complaints and issues, enhancing overall service quality.
  • Service Optimization: Streamlined processes to reduce service times, contributing to increased customer satisfaction and operational efficiency.

Education

General English -

NATIONAL COLLEGE OF PROFESSIONAL EDUCATION
BRISBANE
11-2023

Bachelor’s Degree in International Business -

UNIVERSITY CAMARA DE COMERCIO DE BOGOTA
COLOMBIA
11-2021

Skills

  • Microsoft Office
  • Clerical Support
  • Team Management
  • Microsoft Word
  • Recordkeeping
  • Customer Relations
  • Customer Service Excellence
  • Client Prospecting and Retention
  • Problem Resolution
  • Service Time Optimization
  • Effective Communication
  • Process Improvement

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

VSA

HERTZ
11.2023 - Current

Customer Service Representative

BANCO CAJA SOCIAL
08.2018 - 09.2023

General English -

NATIONAL COLLEGE OF PROFESSIONAL EDUCATION

Bachelor’s Degree in International Business -

UNIVERSITY CAMARA DE COMERCIO DE BOGOTA

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Laura Buitrago