Laura Callaghan
Glen Huon,TAS
Summary
As a seasoned Registered Nurse Manager with an extensive background in health and facility management, I possess considerable expertise spanning various healthcare sectors. Throughout my career, I have demonstrated exceptional proficiency in leading and overseeing healthcare teams in aged care, community health, and acute care settings. My skill set encompasses not only clinical competence but also a strong focus on administration, accreditation, national safety standards, and quality health service protocols.
Furthermore, my unwavering dedication lies in delivering person-centred healthcare. I firmly believe every consumer deserves care that respects their unique needs, preferences, and values. By prioritising the consumers perspective, I strive to create an environment which fosters trust, empathy, and collaboration among healthcare professionals, patients, and their families. Considerate professional with passion for providing excellent patient care. Skilled in collaborating with healthcare teams to identify and implement patient-centered strategies to improve care quality and outcomes. Dedicated to promoting patient education and advocating for evidence-based practice.
Overview
15
15
years of professional experience
Work History
Clinical Care Manager
Bupa
01.2013
- Assisting in the transition from former Vaucluse Nursing home to Bupa Aged Care
- Mentor and supervise nursing and support staff
- Ensuring nursing practices are compliant to the Aged Care Legislation and Accreditation Standards
- Streamline processes and training for staff
- HR, OH&S, Risk Management, Rostering, ACFI.
Registered Nurse
NT Health
01.2012
- Delivering senior nursing care in the Paediatric and Medical ward including cannulation, ECG's, IVT, PICC line dressings, medication delivery via computerised program, wound management, diabetes education and other clinical duties involved in the day to day running of a busy rural ward.
Associate Nurse Unit Manager
Albury Wodonga Health
01.2007
- Attended and contributed to multi-disciplinary team meetings and extensive handovers
- Day to day management of a busy 28 bed medical ward Appointed trainer in Syringe Driver and administration, ‘No Lift’ Coordinator
- Member of the documentation audit falls prevention, quality control committees
- Act as a preceptor to University, Army, Navy and Air Force students, graduates, mentoring and guiding new and existing staff.
Clinical Nurse Consultant
ABOUT ME
01.2022 - Current
- Manage all complaints, compliments, queries, and suggestions within the Consumer Liaison Unit Evaluate and interpret policies and apply as necessary
- Coordinate and respond to complaints and queries, ensuring a timely and professional response within expected KPIs
- Liaise with families to coordinate in consultation with Ministers Office and the Office if the Health Complaints Commission for conciliations and general family meetings to produce a satisfactory outcome
- Support consumer engagement and participation in healthcare service improvement through feedback, whether it is a complaint, compliment, or suggestion
- Confidentially and accurately record and maintain consumer information relevant to the resolution of complaints.
Residential Services Manager
Uniting Agewell
01.2020 - 01.2022
- Responsible for delivering residential aged care services across 60 beds in an effective person-centred manner
- Implementation of UA policies, processes, and practice standards
- Maintain Aged Care Quality Standards and risk management
- Managing budgets and occupancy, providing employees with the skills and abilities to effectively care for residents, ensuring recruiting and retention of staff are assisted by coaching, mentoring, and fostering cohesive teamwork.
Health and Facilities Manager
Huon Regional Care
01.2016 - 01.2020
- Provide effective leadership and management for over 300 staff across three Aged Care facilities, including 17 sub-acute hospital beds
- Developed and effectively managed annual operational budgets, ensuring management of expenditure, and maximisation of occupancy, ACFI and other revenue streams
- Contribute significantly to strategic planning and continuing development and improvement of health services
- Establish key partnerships with stakeholders to support the achievement of the strategic plan.
Clinical Nurse Consultant
Health Service
01.2013 - 01.2016
- Delivery of primary nursing care within the Nursing Teams across the Huon Valley, Bruny Island and Kingston areas
- Develop effective inter-sectorial partnerships across the acute, sub-acute, ambulatory, community and primary based care services
- Provide leadership and expertise on issues of contemporary nursing practice and promote creativity, innovation and learning.
Director of Nursing
Frontier Services
01.2011 - 01.2012
- Responsible for the standards and provision of nursing care and other services provided to residents of two Aged Care Facilities within Katherine
- Act as a figurehead for the organisation and contribute to the efficient and effective management of human, material and fiscal resource management according to the strategic plan and budget
- Responsible for two successful accreditations of all 44 standards within a period of 4 months, one at each facility.
Capacity
Specialist
Dept. Human
01.2009 - 01.2011
- This role included the ability to accurately assess the client in a holistic manner and write comprehensive reports to ensure all possible barriers and interventions were covered within legislative guidelines
- Required extensive theoretical knowledge of both chronic and acute diseases and conditions with a complete understanding in relation to the client’s actual or potential capacity for employment
- Extensive experience with Citrix, Lotus Notes and Microsoft Office suite.
Education
Mental Health First Aid Certified -
Executive Leadership Program - undefined
2021
ASL2 -
BLS
2020
Certificate 4 - Frontline Management - undefined
2017
Bachelor of Nursing -
Charles Sturt University
Albury, NSW07.2006
Strengths Development Inventory
2020
Skills
- Nurse Leadership
- Patient Health Education
- Wound management
- Palliative Care
- Catheter care including IDC & SPC
- Phlebotomy
- Patient Assessments
- Effective time management
- Communication
- Critical Thinking
- Conflict Resolution
- Quality Improvement
- Care Planning and Management
- Acute and Rehabilitative Care
- Continence management
- Electronic Charting
- Chronic disease management
- Aged Care Accreditation Management
- Staff Management
- Shared governance
Timeline
Clinical Nurse Consultant
ABOUT ME
01.2022 - Current
Residential Services Manager
Uniting Agewell
01.2020 - 01.2022
Health and Facilities Manager
Huon Regional Care
01.2016 - 01.2020
Clinical Care Manager
Bupa
01.2013
Clinical Nurse Consultant
Health Service
01.2013 - 01.2016
Registered Nurse
NT Health
01.2012
Director of Nursing
Frontier Services
01.2011 - 01.2012
Capacity
Specialist
Dept. Human
01.2009 - 01.2011
Associate Nurse Unit Manager
Albury Wodonga Health
01.2007
Mental Health First Aid Certified -
Executive Leadership Program - undefined
ASL2 -
BLS
Certificate 4 - Frontline Management - undefined
Bachelor of Nursing -
Charles Sturt University
Strengths Development Inventory
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